Experience

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  Tvs credit services ltd.

  Apr 2016 - May 2016

  Business analyst

  Cross-examine and verify NBFC payment records by checking invoices and payment details and procure a general understanding of how an NBFC functions.

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  Spi cinemas private limited

  Apr 2018 - Aug 2018

  Qualitative research analyst | spi incubator

  Manage incubation program named Project Delta, a recruitment driven platform. Comprehend clients' requirements, shortlist candidates for various roles, draft knowledgetesting case studies, & build alumni relationship with various institutes all over India.

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  Hdfc bank

  Jul 2019 - Dec 2022

  ● Implemented CLCM framework to streamline end to end customer journeys for Credit Card Portfolio customers. ● Implemented real-time limit enhancements & upgrade digital projects for channels like Adobe, EVA, and Cross Sell opportunities to increase penetration from 27% to 45% from 2019- 2022. ● Ensured market active & relevant credit card ownership for portfolio customers, facilitating monthly credit card migration & renewal activities by engaging with Dispatch, Plastics, & Operations for effective communications & delivery. ● KPI metric tracking for physical channels and managing BAU tasks in collaboration with operations stakeholders. ● Led strategic partnerships to enhance service offerings, drive higher conversions & improve customer satisfaction. ● Aligned rewards & recognition programs to incentivize employees & boost limit enhancement/ card upgrade numbers. Show less

  • Product Manager | Payments - Credit Cards

    Jul 2020 - Dec 2022

  • Management Trainee

    Jul 2019 - Jun 2020
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  Bajaj finserv health

  Dec 2022 - now

  Product manager | healthrx - lab utilisation & managed care

  ● Led product management initiatives for 16 Managed Care Products by building product roadmaps, conducting market analysis and business projections forecasting, in line with the business objectives. ● Achieved 150% increase in wallet conversions for Bajaj Labs leading to cashless reimbursement growth by 2300 bps. ● Conducted cost benefit analysis in collaboration with Product Rx team to fixate pricing for Managed Care products. ● Collaborated with UI/UX, marketing, content, and technology teams to translate product requirements into reality. ● Spearheaded enhancements for Managed Care/ Labs products basis user adoption, data driven insights and feedback. Show less