Experience

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  Designcrowd

  Nov 2017 - Feb 2019

  Freelance graphic designer
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  Upgrad

  Jan 2020 - May 2020

  Admissions associate
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  Amazon web services (aws)

  Jun 2020 - now

  · Providing technical support and troubleshooting for AWS services, including S3, EC2, RDS, Lambda, and VPC, ensuring high availability and performance for global customers.· Assisting customers in resolving complex technical issues by diagnosing, troubleshooting, and debugging applications, network configurations, and AWS infrastructure.· Delivering proactive support and best practice guidance to customers, helping them optimize their AWS environments and achieve cost-effective, scalable solutions.· Utilizing AWS support tools and services, including CloudWatch, CloudTrail, and Trusted Advisor, to monitor and improve customer environments. Show less · Led the operations and network infrastructure scaling for three Transit Data Centers and revamped core processes resulting in a 60% improvement in operational efficiency.· Scaled additional ad-hoc network capacity for third party enterprise customers during the Asia Cup Cricket Event.· Primary point of escalation for complex linux and network related issues in the Data Center.· Administered and troubleshooted large scale AWS Servers and deployed EC2, EBS and S3 Services.· Managed the deployment, configuration, and troubleshooting of network infrastructure, including Juniper, Cisco, and commodity switches and routers, ensuring seamless connectivity and performance.· Demonstrated strong expertise in network services like NTP, DNS, DHCP, BGP, OSPF and TCP/IP network communications. · Collaborated with cross-functional teams to plan and execute mid to large scale network build projects, maintenance activities and delivery of cross connects(DX) for third party ISPs.· Conducted regular site audits and inspections to ensure compliance with industry standards and AWS policies.· Implemented a process improvement project for resolution of high priority server and network issues resulting in a 67% reduction of complex internal ticket count.Planned and executed the installation of 34 individual cross connects for 19 peers and reduced project delivery time by 75% without any service downtime. Show less • Enforcing Amazons Security Best Practices to maintain secure cloud infrastructure.• Triage & resolve trouble tickets for all issues in your region.· Escalation point and technical troubleshooter for all Systems and Network hardware problems.· Deep diving into Linux server issues.· Remediation of physical layer outages, both Systems & Network.• Handle issues efficiently to increase our customer uptime.• Participate in and deliver on a number of high impact small to mid-scale projects.• Engage with different teams around the globe to maintain the cloud infrastructure.• Help build the world’s largest cloud infrastructure.• Resolve High Severity issues within internal SLAs. Show less

  • Cloud Engineer 1

    Jun 2024 - now

  • Infrastructure Cloud Operations Engineer 4

    Dec 2022 - Jun 2024

  • Infrastructure Cloud Operations Engineer

    Jun 2020 - Jan 2023