Akinsola Tolu

Experience

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  Crypto Currency Trading

  Jul 2009 - Aug 2022

  Trader and investor
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  EVADS VENTURE

  Sept 2018 - Aug 2022

  MINI IMPORTATION CONSULTANT
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  TradeDepot

  Nov 2021 - now

  Strategy Formulation: Developing strategies to enhance inbound operations aligned with company goals and customer expectations.Team Leadership: Managing and guiding the inbound team, including training, performance assessment, and fostering a positive work environment.Customer Satisfaction: Ensuring prompt and effective resolution of customer inquiries, issues, and complaints to maintain high levels of satisfaction.Process Enhancement: Continuously improving inbound processes to boost efficiency, reduce wait times, and enhance overall service quality.Metrics Monitoring: Tracking and analyzing key performance indicators like average handling time, first call resolution, and customer feedback.Technology Utilization: Leveraging inbound technology solutions such as CRM systems and call routing to streamline customer interactions.Reporting: Generating regular reports on team performance and operational metrics, identifying areas for improvement.Collaboration: Coordinating with cross-functional teams like sales, marketing, and product to address customer needs and concerns.Training and Development: Providing ongoing training to ensure staff has up-to-date product knowledge and effective communication skills.Compliance: Ensuring adherence to industry regulations and company policies during inbound interactions Show less Strategy Development: Developing outbound strategies aligned with the organization's goals and customer requirements.Team Leadership: Managing and leading a team of outbound agents, providing guidance, training, and performance evaluations.Process Optimization: Streamlining outbound processes to enhance productivity, minimize costs, and improve customer satisfaction.Target Setting: Establishing outbound sales targets and performance metrics for the team, ensuring they meet or exceed goals.Client Relationships: Nurturing relationships with clients, understanding their needs, and addressing concerns promptly.Data Analysis: Monitoring and analyzing outbound data, such as call metrics and conversion rates, to identify trends and areas for improvement.Reporting: Generating regular reports on team performance, outlining successes, challenges, and suggested enhancements.Technology Integration: Leveraging outbound technology tools, such as CRM systems and predictive dialers, to enhance efficiency.Compliance: Ensuring adherence to relevant industry regulations and company policies during outbound activities.Training: Providing ongoing training to agents on product knowledge, sales techniques, and compliance requirements.Overall, the outbound manager plays a pivotal role in driving outbound operations to achieve organizational growth and customer satisfaction while maintaining operational excellence. Show less

  • Warehouse inbound manager

    Jan 2023 - now

  • Warehouse Outbound Manager

    Aug 2022 - Aug 2023

  • Logistics Supervisor

    Nov 2021 - Aug 2022