J. Keith Baldwin

Experience

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  Trinity Valley Community College

  Feb 2003 - May 2003

  Computer Lab Monitor

  Responsible for * Maintaining a learning environment* Helping students with questions/problems relating to computers or Internet* Monitoring students that they were performing school related activities on the computers* Maintained network printers* Maintained/Repaired computers when requested* Performed additional tasks when requested* Closed labs when needed

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  Trinity Valley Community College

  Sept 2003 - Dec 2003

  Computer Lab Monitor

  Responsible for * Maintaining a learning environment* Helping students with questions/problems relating to computers or Internet* Monitoring students that they were performing school related activities on the computers* Maintained network printers* Maintained/Repaired computers when requested* Performed additional tasks when requested* Closed labs when needed

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  Lowe's Companies, Inc.

  Jan 2004 - Aug 2005

  Customer Service Associate

  Serve customers with questions regarding products and servicesHelp maintain cleanliness of departmentHelp restocking of productAssist other departments when needed

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  Trinity Valley Community College

  Feb 2005 - May 2005

  Computer Lab Monitor

  Responsible for * Maintaining a learning environment* Helping students with questions/problems relating to computers or Internet* Monitoring students that they were performing school related activities on the computers* Maintained network printers* Maintained/Repaired computers when requested* Performed additional tasks when requested* Closed labs when needed

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  Schneider Electric

  Aug 2005 - Oct 2009

  Warehouse Service Associate

  Materialize products from orders received from wholesale customersLoad outbound trucksAudit others work as necessaryOther duties as necessary

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  U.S. Census Bureau

  Jan 2010 - Jan 2010

  Enumerator

  Assisted citizens that did not complete questionnaires in getting counted for the 2010 U.S. Census

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  Northland Communications

  Nov 2010 - Feb 2012

  Technical Service Representative

  • Discovered and implemented an inventory process that reduced error in inventory from 50% to fewer than 10% within 6 months.• Adjusted procedures for equipment preparation and storage of equipment which increase efficiency by 50%.• Resolved approximately 10 subscriber services and equipment issues a day relating to Internet/Television/Phone services and equipment utilizing proprietary web-based systems.• Supported a 20-user Windows-environment network by resolved any technical issues in regards to printing, using network and computer resources.• Provided support for any special projects as needed, such as installing or upgrading computers, printers, network connections and drives. Show less

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  U.S. Department of Energy (DOE)

  Jun 2012 - Aug 2013

  IT Specialist (ORISE)

  While maintaining users and computers, I am charged with developing IT projects that progress the cost efficiency, security, and effectiveness of the organization.

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  East Texas Lighthouse for the Blind dba Horizon Industries

  Aug 2013 - May 2014

  Network Administrator

  Managed day-to-day operations of the network.Performed upgrades to servers and switches.Managed purchases of IT equipment, licenses, support, etc.Contacted vendor support when necessary

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  Robert Half

  Aug 2014 - Feb 2015

  Temporary Technical Assistance
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  Standard Meat

  Mar 2015 - now

  Jr. Systems Administrator

  Responsible for the management and health of a Microsoft Windows Servers 2016 environment across 4 geographically dispersed locationsDuring my time here, I have:* Deployed VMware 6 and migrated servers with little to no downtime.* Implemented Veeam Backup & Replication and was able to develop a 3-2-1 Backup plan.* Managed and implemented projects that helps the company become more resilient while either spending the same, if not reducing costs.