Heather Fitzgerald

Experience

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  MicroSpecialties

  Jan 1998 - Jan 2000

  System Analyst

  Concurrent positions at small software development company:• Collaborated with clients during planning to investigate existing software, & recommended solutions• Assisted with data prep / conversion, & created report suite for On-Demand reporting• Supervised QA, intefaced with developers to resolve issues, established process for customers to submit ideas / bugs, & assisted in determining source of reported errors (hardware, software, network, etc.) to escalate to proper team member• Developed marketing materials, quotes, & price schedules• Designed training manuals, delivered training to all levels of the organization (techincal to end user), & provided post-implementation support Show less

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  Mercy House Living Centers

  Jan 2001 - Jan 2004

  Administrative Director

  Managed operations and administrative staff at non-profit agency:• Supervised administrative staff, approved financial activity, interfaced with CPA for agency audits, and presented financials to Board of Directors• Led team in securing 30 grants annually, including multi-year federal and locally disbursed grants, foundations, corporations, and private donations from individuals• Managed fundraising events, including Golf Tournament & Gala Dinners with silent / live auctions• Installed & managed LAN, including hardware upgrades, software installations / upgrades, and domain name / ISP / website maintenance Show less

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  CME LLC

  Jan 2004 - Jan 2009

  Sr. Project Manager

  Supervised project management staff, and liaised with Commercial Supporters and Sales Directors through project phases to ensure delivery of quality educational programs:• Managed Proposals Team, and monitored RFP's to ensure consistency with supporter processes, formats, and deadlines• Interfaced with internal and external stakeholders at all levels of the organization, from project conception through implementation, including final outcomes reports and financial reconciliations

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  UnitedHealth Group

  Apr 2010 - now

  Led distributed team, including offshore resources, to manage projects, maintain imports, & create reports / dashboards:• Prepared data analysis to produce requirements for Executive level report suite, including Operational level metrics for Supervisors • Overhauled existing reports to provide data in a visually pleasing manner & ensure quick analysis of critical metrics• Collaborated with business to improve processes, reports, and documentation, to focus on clear actionable intelligence• Assisted in simplifying workload by breaking down user stories into manageable iterations Show less Oversaw execution of enterprise-wide client / server software with goal of quantifying productivity, detecting process inefficiencies, and automating repetitive tasks:• Coordinated implementation of NICE RTI (Real Time Impact) application across various departments, including ticket resolution with vendor• Led technical team to ensure data integrity, infrastructure stability, and scalability of reporting platforms• Managed data import specifications, SSIS import creation, ERD documentation, creation of reporting metrics, and design of reporting suite in SSRS and Cognos• Performed QA on imports, processes, and reports until stabilized and automated Show less Led Business Analysis efforts and projects while eliciting opportunities to improve processes:• Cultivated relationships with cross-functional teams in matrix environment to manage complex programs, including multi-million dollar capital projects • Interfaced with IT to complete critical projects on time and within budget. • Projects included: ChatQ, IVR upgrades, CRM application, web Click-to-Call, Dialer campaigns, Voice of the Customer survey updates, Interim Formulary project, and Prior Authorization application implementation / upgrades. Show less

  • Director, Executive Reporting & Analytics

    Dec 2014 - now

  • Manager, Strategic Initiatives

    Jan 2013 - Dec 2014

  • Manager, Workforce for BackOffice

    Nov 2011 - Dec 2012

  • Business Analyst / Project Manager

    Apr 2010 - Nov 2011