Amanda Zaccaro

Experience

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  Kellogg Company

  Feb 2009 - Jan 2010

  Estagiária Trade Marketing
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  Red Bull

  Mar 2010 - Feb 2012

  Estagiária em Trade Marketing
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  British American Tobacco

  May 2012 - Nov 2013

  Representante de Marketing
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  Fishfire Ideas

  Mar 2015 - Oct 2015

  Atendimento
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  Gympass

  Feb 2016 - Jan 2020

  - Managed an SMB portfolio, overseeing the success and growth of multiple accounts.- Implemented and tested new workflows to enhance Client Success processes and optimize operational efficiency.- Demonstrated strong time and organizational management skills, ensuring smooth execution of tasks and meeting deadlines.- Proactively handled contract renewals, focused on client retention, and identified opportunities for upselling and expansion.- Maintained excellent client relationships, providing exceptional service and support throughout the customer lifecycle. Show less

  • Executiva de Relacionamento Key Account

    Aug 2017 - Jan 2020

  • Executiva de Relacionamento B2B

    Feb 2016 - Aug 2017
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  IFood

  Feb 2020 - Oct 2023

  - Led a high-performing B2B engagement team focused on achieving results and driving customer satisfaction.- Collaborated with cross-functional teams including sales, product, marketing, business development, and data to build and implement scalable growth processes- Led innovative customer-centric projects, ensuring the delivery of valuable solutions that meet customer needs.- Established and maintained a robust quality management system to ensure high-quality service delivery and customer satisfaction.- Manage a high-performing cross-selling team. Show less - Successfully established the Client Success department, developing the overall strategy and vision for the team.- Implemented a customer-centered culture within the department, ensuring that all processes and interactions were focused on delivering exceptional customer experiences.- Utilized a data-driven approach to optimize key performance indicators and improve service quality, resulting in enhanced customer satisfaction and retention.- Managed the team's headcount, ensuring optimal resource allocation and workload distribution to meet customer demands and achieve departmental objectives. Show less

  • Gerente de Engajamento B2B

    Oct 2021 - Oct 2023

  • Coordenadora Sr. de Engajamento B2B

    Feb 2020 - Oct 2021
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  QuintoAndar

  Jan 2024 - now

  Gerente Comercial II