Yoktabiel Estifanos

Experience

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  Circle K

  Mar 2017 - Mar 2018

  Head Cashier

  Demonstrated outstanding customer interpersonal communication skills and sales ability. Worked closely with cashiers and management to ensure positive customer experiences. Developed and assigned tasks appropriately to ensure that the store was clean, stocked, and organized at all times.

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  PLS Check Cashers

  Jul 2017 - Sept 2017

  Teller

  Provided excellent customer service to ensure satisfaction with every transaction. Utilized various different computer applications to process transactions and process customer information. Explained and promoted the different products and services in an effort to help new, or existing customers.

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  McKee Dental

  Jan 2018 - Jun 2018

  Dental Assistant

  Assisted dentist and dental assistant in day-to-day responsibilities, while gaining insight into the work force itself and strengthening my personal skills as well. Duties included working on the setup and breakdown of the dental office and sterilization of dental equipment.

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  Bank of America

  Aug 2021 - Jan 2022

  Global Technology and Operations

  ·Utilized Outlook to investigate at least 100 internal abuse tickets daily· Exceeded goal of closing 100 internal Cerberus tickets by at least 50% every week· Attended daily training hours focused on Outlook, Monitoring & Triage (Cerberus) to further develop Cyber security skills and understanding· Coordinate measure and report on the technical aspects of security management· Participate in team meeting of all sizes on Microsoft teams weekly to address question, handle concerns, or receive new information to improve quality of work Show less

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  Charter Communications

  Mar 2022 - Jun 2022

  Instructional Designer
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  Cannan Group

  Jul 2022 - now

  Cloud Engineer

  -Experience Automated deployments for 200+ cloud servers using Python and Bash.. -Monitored and maintain multiple high visibility applications toachieve >99.9% uptime.-Designed and deployed dynamically scalable, available, fault-tolerant, and reliable application infrastructure on the Cloud.-Implemented container orchestration using Docker and ECS reducing deployment time by 50% and increasing scalability to handle a 30% growth in application workload.-Proficient in planning, installing, configuring, and optimizing IT infrastructures to achieve high availability, performance, and security.-Experience Deployed dockized application to AWS ECSImplement security measures and best practices to protect systems and data from unauthorized access, viruses, and other threats.-Experience Database Migration using DMS-Conduct system capacity planning and resource utilization analysis to ensure scalability and optimal performance.-Experience Configuration management using Puppet and Ansible.-Experience with AWS network Infrastructure such as VPC ,DNS,IAM -Experience monitoring tools, AWS CloudWatch.-Experience with building highly scalable, cloud-native apps using AWS services likeAPIGateway, Lambda, DynamoDB,RDS-Maintain documentation of system configurations, procedures, and policies for reference and compliance purposes.-Automated AWS cloud using Terraform to create Resource Groups, Web Applications, AWS Storage, S3 bucket, Files andTables, and Firewall rules.-Hosting static website in s3 bucket deployed in cloud-front Provide technical support and assistance to end-users, resolving system-related issues in a timely and efficient manner. Show less

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  First Citizens Bank

  Nov 2022 - Mar 2023

  Bank Teller