Robert Tiffert

Experience

• 

  Tuck Shop, St. Joseph's School for Deaf Boys

  Mar 2010 - May 2013

  Assistant Manager

  As an Assistant Manager at the school's tuck shop, my responsibilities were a wide range of tasks that required a keen eye for detail, strong organisational skills, and effective leadership to ensure the smooth operation of the shop. My essential duties were:Stock Management:- Conducted regular stock checks to monitor inventory levels and prevent shortages.- Implemented efficient ordering processes to maintain optimal stock levels and minimise waste.Order Processing and Customer Service:- Managed the entire order-taking process, from receiving requests to accurately processing transactions.- Provided excellent customer service, addressed enquiries, and ensured students and staff a positive experience.Financial Management and Accounting:- Maintained financial records, tracking sales, expenses, and petty cash transactions.- Conducted routine accounting tasks, such as reconciling cash registers and preparing financial reports for managerial review.Cleanliness and Hygiene, and Health and Safety Standards:- Enforced high cleanliness standards through regular inspections and staff training.- Conducted regular health and safety inspections to identify and address potential hazards.Staff Management and Scheduling:- Developed and maintained a staff rota to ensure adequate coverage.- Provided leadership and guidance to team members, fostering a positive work environment.Complaint Resolution:- Effectively handled customer complaints, demonstrating strong problem-solving skills and a commitment to customer satisfaction.- Implemented corrective measures to address recurring issues and improve overall service quality. Show less

• 

  Coláiste Mhuire Cabra

  Sept 2010 - Feb 2011

  Irish Sign Language Teacher

  As an Irish Sign Language (ISL) teacher at Coláiste Mhuire, I fostered inclusive communication and promoted awareness of the deaf and hard-of-hearing community to the hearing students at this college. In addition to teaching ISL to hearing students, I actively contributed to the overall success of the program through the following responsibilities:- Tailored lesson plans to accommodate diverse learning styles and aptitudes, fostering an inclusive and supportive learning environment.- Implemented effective assessment strategies to evaluate student's progress, providing constructive feedback and support to facilitate continuous improvement. Show less

• 

  OCS, One Complete Solution

  Jan 2014 - Feb 2014

  Attendant Assistant

  As an Attendant Assistant at Dublin Airport, I provided seamless assistance to passengers with reduced mobility, ensuring a positive and stress-free travel experience. In addition to the primary duty of assisting passengers in and out of the airport, my responsibilities extended the following key tasks:- Delivered exceptional customer service by providing courteous and attentive assistance to passengers and addressing their needs and concerns.- Acted as a friendly and welcoming point of contact, fostering a positive atmosphere for passengers with reduced mobility.- Collaborated closely with airport authorities, airline staff, and security personnel to facilitate the smooth passage of passengers with reduced mobility through security checks and other airport procedures.- Ensured compliance with airport regulations and protocols to guarantee the safety and security of assisted passengers.- Proficiently operated and maintained specialized equipment, such as wheelchairs and mobility aids, ensuring they were in good working condition.- Conducted routine inspections and reported issues to the relevant maintenance teams for prompt resolution.- Effectively communicated with passengers to provide clear instructions and information about departure gates, boarding procedures, and any changes to flight schedules.- Exhibited cultural sensitivity and language proficiency to cater to the diverse needs of passengers from various backgrounds.- Adapted communication styles to accommodate passengers with different languages and ensured effective assistance for all.- Coordinated with airline personnel and ground handling services to streamline the boarding and disembarking processes, ensuring a synchronized and efficient experience for passengers. Show less

• 

  Trudies Kitchen

  Jul 2016 - now

  As the Executive Assistant to the Chief Executive Officer at Trudies Kitchen, my responsibilities go beyond traditional administrative duties. I am dedicated to supporting the CEO in various strategic initiatives and ensuring the smooth functioning of the executive office. In addition to handling core tasks such as scheduling, travel arrangements, and communication management, my role involves:- Built the company’s website from scratch using the Wix editor and maintaining the website regularly.- Implemented a Digital Asset Management system to reduce the use of paperwork by 40%, in line with the company’s Origin Green target to reduce the use of paperwork.- Implemented the Origin Green project, which reduced the company's electrical output by 35%, reduced the company's waste output by 30% and increased recyclable materials to 100%.- Collaborated with the external consultant to transition the company’s food safety standard from EIQA (Excellence Ireland Quality Assurance) to the international standard of ISO 22000:2018.- Acted as an IT consultant and explored and implemented technological solutions to streamline administrative processes and enhance overall efficiency.- Supported the Chief Executive Officer in developing and implementing company policies, ensuring compliance with industry standards and regulations.- Acted as a key point of contact between the CEO, internal/external stakeholders, and employees, facilitating effective communication and information flow.- Provided high-level administrative support to the CEO, managing schedules, travel arrangements, and correspondence.- Collaborated with different departments within the company, fostering a cohesive and collaborative work environment.- Contributed to employee training programs, ensuring staff members were aware of company policies, procedures, and compliance requirements. Show less As the Team Lunch Leader at Trudies Kitchen, my role extended beyond conventional kitchen responsibilities. My focus centred on ensuring customers a smooth and enjoyable experience with our lunches by leading a dedicated team in crafting, packaging, and delivering delicious meals to stores. In addition to overseeing fundamental tasks like preparation, packaging, and labelling, my role included:- Led a motivated team in a fast-paced kitchen environment, fostering a collaborative and positive work culture.- Inspired team members to uphold high food quality standards and adhered to Excellence Ireland Quality Association Hygiene and Food Safety standards.- Prioritised customer satisfaction by ensuring that all lunches were prepared with precision, packaged securely, and labelled accurately.- Implemented strategies for efficient order assembly, minimising wait times and ensuring timely deliveries.- Collaborated with the team to explore environmentally friendly packaging options, aligning with modern sustainability practices.- Monitored inventory levels and collaborated with the team to ensure adequate stock for daily operations.- Implemented a systematic approach to restocking supplies, minimising disruptions during peak production periods.- Oversaw the labelling of each package, ensuring accurate information on ingredients, allergens, and expiry dates, and adhered to EU 1169/2011.- Implemented a system for efficient label printing and application, streamlining the packaging process. Show less

  • Executive Assistant To Chief Executive Officer

    Feb 2018 - now

  • Team Lunch Leader

    Jul 2016 - Feb 2018