Akmal Khan

Experience

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  Tata Consultancy Services

  Dec 2010 - Dec 2015

  Sales Team Lead

  Tata Consultancy Services LTD • Manage a team of 50 Team members with 3 SMEs.• Authentication of loan applications, Loan pre-sanction documentation• Review, examine, and underwrite loans to ensure soundness, business value, and compliance with company and investor standards.• Figure out and document loan conditions and communicate requirements and/or decisions.• Perform and Monitor the Entire End to the End origination process.• Meeting process deliverables Preparation of reports and templates as required by the client.• Project improvements• Taking briefs of team Members and new agents• Mentoring Team members• The brief team on most mortgage updates and market conditions• Manage and Lead Mortgage Servicing• Monthly Payment• Escrow Management and Analysis• Lien Release• Foreclosure Proceeds• Default Underwriting – HAMP• Loss Mitigation• Encouraged and promoted ideas aligned with business needs and benefits. Show less

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  Quatrro Mortgage Services Pvt Ltd

  Dec 2015 - Jun 2016

  Assistant Manager

  • Developed a loyal and highly satisfied customer base through initiative-taking management of team customer service strategies.• Created employee schedules to align coverage. • Offered direct help to customers, assessing needs, and supporting current knowledge of consumer preferences.• Helped with planning schedules and delegating assignments to meet coverage and service demands.• Made hiring recommendations to increase the company’s productivity and profitability with quality workers.• Leveraged data and analytics to make informed decisions and drive business improvements.• Controlled resources and assets for department activities to follow industry standards and government regulations.• Established team priorities, kept schedules, and checked performance.• Aided in organizing and overseeing assignments to drive operational excellence.• Improved staffing during busy periods by creating employee schedules and monitoring callouts.• Partnered with project team members to find and quickly address problems.• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands. Show less

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  ASCENDUM KPS

  Jun 2016 - Aug 2017

  Operations Manager

  • Led a team of 360 Team Members with 2 Asst Managers and 3 TL• Accountable for keeping SLAs, quality, delivery, process improvement, team utilization & efficiency, process cost, billing, and calibration with the quality team.• Conducting daily quality calls with clients and weekly calls for production dashboard and process projections'• Taking care of UW & processor training as per the training plan, cross-training, certification, and resource planning• Recruitment planning and employee acquisition as per future business plans• Support BDU onboarding new clients, successful transitions of 3 accounts, review on test files and calibration.• Project implementation and management• Client relationship management• Process Improvement and Escalation management• US Mortgage – Title Preparations• Present and Led organization for ISO, SOC, and other audits Show less

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  Verity Global Solutions Pvt Ltd.

  Aug 2017 - May 2021

  • Building a Network with commercial and real estate agents for business improvement• Managed Marketing and Sales team • Review pipelines for small businesses administration loans• Improve sales for both commercial and residential loans.• Produced staffing matrix to supply adequate coverage of the department and aid for loan applications, underwriting, and closing.• Evaluated hiring, firing, and promotions requests.• Integrated automation into customer relationship management tasks, improving service personnel's available intelligence.• Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging goals.• Brainstormed and developed sales strategies to achieve short- and long-term sales revenue aims.• Developed and implemented new systems to improve organizational efficiency and productivity. Show less • Create New Business Units and Departments• Create Policies and Procedures• Support Business Developments Strategies• Create a business approach for the organization.• Analyzing business potential, implementing plans to drive sales, supplementing turnover, and achieving desired targets.• Developing new streams for revenue growth and keeping relationships with customers to achieve repeat/referral business.• Conducting the competitor analysis by keeping abreast of market trends and competitors' moves to achieve market share metrics, evolving market segmentation & penetration strategies to achieve targets.• Mapping clients’ needs, finding improvement areas, and implementing measures to maximize customer satisfaction levels.• Managing service operations for rendering and achieving quality services; supplying first-line customer support by answering queries & resolving issues and ensuring minimum AHT• Leading, training & checking the performance of team members to ensure efficiency in sales operations and meeting individual & group targets.• Ensuring staff development by empowering them with training and live support to create the next generation of leaders.• Establishing effective relationships and engaging with key stakeholders to ensure aligned consistent communication.• Risk management in the execution of all testing, training, and change management activities• Coordinate initial review of business systems, administration, resources, procedures, and methods to improve operational and cost-effectiveness, utility, and efficiency before transitioning to the Operations Managers. Show less

  • Senior Sales and Operations Manager

    Jun 2020 - May 2021

  • BPO Manager

    Aug 2017 - Jun 2020
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  Flyhomes

  Jun 2021 - Nov 2022

  Senior Program Manager

  • Building a Network with commercial and real estate agents for business improvement• Managed Marketing and Sales team • Review pipelines for small businesses administration loans• Improve sales for both commercial and residential loans.• Produced staffing matrix to supply adequate coverage of the department and aid for loan applications, underwriting, and closing.• Evaluated hiring, firing, and promotions requests.• Integrated automation into customer relationship management tasks, improving service personnel's available intelligence.• Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging goals.• Brainstormed and developed sales strategies to achieve short- and long-term sales revenue aims.• Developed and implemented new systems to improve organizational efficiency and productivity. Show less

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  Verity Global Solutions

  Nov 2023 - now

  Business Development Manager

  I am excited to be at Verity again and working with an awesome team to expand business across mortgage, accounting, and healthcare services across the globe. Our goal is to go beyond just being a cost-effective outsourcing BPO.Key Responsibilities:Prospecting and Lead Generation: Research and identify potential clients, develop targeted lead generation strategies, and execute outreach campaigns.Sales Cycle Management: Manage the entire sales cycle from initial contact to contract negotiation and closure.Relationship Building: Establish and maintain strong relationships with clients, partners, and industry influencers.Market Analysis: Conduct market research to identify trends, opportunities, and competitive landscapes.Proposal Development: Prepare comprehensive proposals that effectively communicate our value proposition and address client needs.Client Management: Provide ongoing support and service to existing clients to ensure satisfaction and retention.Team Collaboration: Collaborate with cross-functional teams to develop and implement sales strategies. Show less