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Jun Yan Jiang

Jun Yan Jiang

Support Team Lead

Followers of Jun Yan Jiang34 followers
location of Jun Yan JiangChaoyang District, Beijing, China

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  • Timeline

  • About me

    Support Center Manager at HCL Technologies

  • Education

    • 华东师范大学

      1995 - 1999
      本科 Computer Science

  • Experience

    • IBM

      Sept 2007 - now
      Support Team Lead

      负责support team团队建设和管理带领完成team的各项KPI协助组织达成team目标，提高客户满意度协调IBM内部各部门协作完成既定项目处理用户危机事件

    • HCL Technologies

      Mar 2018 - now
      Support Center Manager

      I am runninng the whole businesses for Beijing support center to provide outstanding customer experience to clients.

  • Licenses & Certifications