Malkom Addams

Experience

• 

  Sage

  Nov 2007 - Sept 2016

  Research and testing of defects, verification of fixes, software and update regression, research of customer escalations. Work has included customized automation on key areas. Automation code generation and composition and management of application smoke tests and regression test suites. High degree of individual accountability and self-management.Application development of system snapshot tool and call time tracking tool during unstructured time. Providing expert how-to assistance on features of the software as well as troubleshooting errors and aborts of the software. Managing and balancing incoming calls and calls back to customers on issues which require more research. Support of installation and networking (Systems), Estimating, Estimating Explorer, Buyout, Digitizer, Cut and Fill, On Screen Takeoff Integrator, Accounts Receivable, Billing, Contracts, Purchasing, Inventory and Service Management.

  • Software QA Engineer

    May 2012 - Sept 2016

  • Customer Support Analyst

    Nov 2007 - May 2012
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  Prolifiq®

  Sept 2016 - Sept 2018

  • Lead Support Engineer

    Jun 2018 - Sept 2018

  • Production Engineer

    Sept 2016 - Jun 2018
• 

  Grass Valley, a Belden Brand

  Sept 2018 - Sept 2019

  QA Engineer
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  Nvoicepay

  Sept 2019 - now

  QA Engineer