Lucero Alvarez

Experience

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  Five Below

  Aug 2013 - Sept 2015

  Keyholder

  Improved customer services by training new hires and motivating current employees.Supervised sales associates activities and productivity by enforcing policies.Ability to work under pressure, prioritize tasks, and work effectively with frequentinterruptions.

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  Northern Virginia Community College

  Oct 2015 - Sept 2016

  Office Assistant

  Increased awareness of opportunity in higher education to a diverse population of students.Assisted in facilitating and overseeing workshops and seminars for students and staff.Built rapport with vendors and other department and students.Successfully decimate information to various groups of state holders.

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  Centreville Square Animal Hospital

  Oct 2016 - Jan 2017

  Front Desk Assistant

  Assisted customers in person, over the phone, and via email through scheduling appointments and processing transactions.Addressed accurate and prompt service for any guest issues or requests, making sure there was a follow-up and guests’ needs were met and completed in a timely manner.Maintained and updated filing, inventory, mailing and database systems

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  The Light and Leadership Initiative (LLI)

  Jan 2017 - Dec 2017

  Kid’s Center Manager

  Oversaw registration of new participants, and trained local and international volunteers to provide a safe and educational environment.Led and organized the 8th-anniversary festivities by overseeing and delegating responsibilities across team members.Created visually marketing material for increasing participation and attendance.Assisted faculty in gathering alternative materials.Conducted surveys to improve the quality and types of courses offered.

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  Columbia Pike Revitalization Organization

  Mar 2020 - Jan 2022

  Business Engagement Specialist
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  Amazon

  Jun 2021 - now

  Operations Manager