Galen Duffy

Experience

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  Carolina Animal Rescue & Adoption

  Jan 2008 - Jan 2011

  Project Manager

  • Managed a team of six volunteers on various fundraising projects and events.• Created, branded, and directed an annual 5k and 10k race that is now in its 15th year and remains one of the company's biggest fundraisers.• Coordinated with city leadership to obtain permits and logistical support.

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  Babywearing International, Inc.

  Jan 2012 - Jan 2016

  Volunteer Coordinator and Educator

  • Provided targeted, personalized solutions for caretakers and children based on individual needs.• Created presentations on a variety of topics and led educational sessions for 40+ people. • Oversaw local volunteer education and developed a comprehensive training guide to onboard new team members.

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  Colorado Craft Tours

  Jan 2017 - Dec 2020

  Owner

  · Trained and managed a team of five tour guides and oversaw all day-to-day operations, including partnering with 25+ external companies. · Built and designed a company website and integrated various apps to improve functionality. · Collected and analyzed data and used the results to drive business decisions.· Gathered requirements from stakeholders to determine needs and enhancements and delivered solutions that were on time and on budget.

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  Talent Stacker | Salesforce Career Development Program

  Aug 2023 - Nov 2023

  Salesforce Administrator in training

  • Conducted requirement gathering sessions and created solution documentation• Focusing on the user experience, created a frictionless design based on formulas and automations to improve data cleanliness, and dynamic lightning record pages and streamlined page layouts to maximize efficiency.• Strengthened security by structuring profiles, permission sets, roles, and sharing settings

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  Project Based

  Sept 2023 - Feb 2024

  Salesforce Administrator

  • Created complex, public-facing screen flows involving up to six objects while providing a light, user-friendly experience.• Determined needs for a small business, then planned and built a user-friendly org designed to make an easy transition from analog to cloud-based.• Automated business processes via formulas, flows, tasks, and email alerts.• Cleaned and migrated data; integrated AppExchange solutions. Created training videos and documentation for employees and future admins.

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  Ninety10

  Dec 2023 - Feb 2024

  Project Manager

  • Managed new Salesforce implementations for established small businesses.

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  Plume Design, Inc

  Feb 2024 - now

  Salesforce Administrator

  • Configure multiple clouds including Sales, Service, Experience, and CPQ in support of business needs.• Collaborate with stakeholders to translate interdepartamental needs into scalable, streamlined solutions.• Restructure ticketing system according to Agile methodology and create transparency for leadership into both team progress and achievements.• Architect and implement solutions and automations to streamline Sales and Service processes, ensure data cleanliness, and generate information for comprehensive reports and dashboards.• Integrate third-party applications and AppExchange packages to enhance functionality and user performance.• Clean and load data using Excel, Dataloader, and Workbench.• Manage user access, security settings, and sharing rules to ensure appropriate data visibility within the internal org and portals. Show less