Galen Duffy

Galen Duffy

Project Manager

Followers of Galen Duffy637 followers
location of Galen DuffyRochester, New York, United States

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  • Timeline

  • About me

    Salesforce Administrator | Project Manager | 4x Certified Salesforce Professional

  • Education

    • University of North Carolina at Chapel Hill

      -
      Bachelor's degree
    • Trailhead by Salesforce

      -
      Salesforce Certified Administrator

      Trailblazer ID: https://www.salesforce.com/trailblazer/gduffy1

    • Pikes Peak State College

      -
      Additional classes in business management, IT, Python, and Java
  • Experience

    • Carolina Animal Rescue & Adoption

      Jan 2008 - Jan 2011
      Project Manager

      • Managed a team of six volunteers on various fundraising projects and events.• Created, branded, and directed an annual 5k and 10k race that is now in its 15th year and remains one of the company's biggest fundraisers.• Coordinated with city leadership to obtain permits and logistical support.

    • Babywearing International, Inc.

      Jan 2012 - Jan 2016
      Volunteer Coordinator and Educator

      • Provided targeted, personalized solutions for caretakers and children based on individual needs.• Created presentations on a variety of topics and led educational sessions for 40+ people. • Oversaw local volunteer education and developed a comprehensive training guide to onboard new team members.

    • Colorado Craft Tours

      Jan 2017 - Dec 2020
      Owner

      · Trained and managed a team of five tour guides and oversaw all day-to-day operations, including partnering with 25+ external companies. · Built and designed a company website and integrated various apps to improve functionality. · Collected and analyzed data and used the results to drive business decisions.· Gathered requirements from stakeholders to determine needs and enhancements and delivered solutions that were on time and on budget.

    • Talent Stacker | Salesforce Career Development Program

      Aug 2023 - Nov 2023
      Salesforce Administrator in training

      • Conducted requirement gathering sessions and created solution documentation• Focusing on the user experience, created a frictionless design based on formulas and automations to improve data cleanliness, and dynamic lightning record pages and streamlined page layouts to maximize efficiency.• Strengthened security by structuring profiles, permission sets, roles, and sharing settings

    • Project Based

      Sept 2023 - Feb 2024
      Salesforce Administrator

      • Created complex, public-facing screen flows involving up to six objects while providing a light, user-friendly experience.• Determined needs for a small business, then planned and built a user-friendly org designed to make an easy transition from analog to cloud-based.• Automated business processes via formulas, flows, tasks, and email alerts.• Cleaned and migrated data; integrated AppExchange solutions. Created training videos and documentation for employees and future admins.

    • Ninety10

      Dec 2023 - Feb 2024
      Project Manager

      • Managed new Salesforce implementations for established small businesses.

    • Plume Design, Inc

      Feb 2024 - now
      Salesforce Administrator

      • Configure multiple clouds including Sales, Service, Experience, and CPQ in support of business needs.• Collaborate with stakeholders to translate interdepartamental needs into scalable, streamlined solutions.• Restructure ticketing system according to Agile methodology and create transparency for leadership into both team progress and achievements.• Architect and implement solutions and automations to streamline Sales and Service processes, ensure data cleanliness, and generate information for comprehensive reports and dashboards.• Integrate third-party applications and AppExchange packages to enhance functionality and user performance.• Clean and load data using Excel, Dataloader, and Workbench.• Manage user access, security settings, and sharing rules to ensure appropriate data visibility within the internal org and portals. Show less

  • Licenses & Certifications

    • Salesforce Certified Administrator (SCA)

      Salesforce
      Aug 2023
      View certificate certificate
    • User Authentication Settings Superbadge Unit

      Trailhead by Salesforce
      Aug 2023
    • Approval Process Troubleshooting Superbadge

      Trailhead by Salesforce
      Dec 2023
    • Lightning Experience Reports & Dashboards Specialist

      Trailhead by Salesforce
      Jul 2023
      View certificate certificate
    • Google Project Management Professional Certificate

      Google
      Aug 2024
      View certificate certificate
    • Salesforce Certified Associate

      Salesforce
      Jul 2023
      View certificate certificate
    • Salesforce Certified Platform App Builder Certification

      Salesforce
      Nov 2023
    • Salesforce Certified Business Analyst

      Salesforce
      Dec 2023
      View certificate certificate
    • Business Administration Specialist

      Trailhead by Salesforce
      Jul 2023
      View certificate certificate