Taniya Garg

Experience

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  Arby's

  Jul 2019 - Jul 2021

  Shift Supervisor

  Supervised daily operations during shifts, including staff management, inventory control, and quality assurance to ensure smooth and efficient store operationsProvided excellent customer service by addressing customer inquiries and resolving complaints promptly, ensuring a high level of customer satisfactionEnsured compliance with health and safety regulations, food safety standards, and company policies. Conducted regular training sessions on food safety and hygiene

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  Pizzatowncanada

  Jul 2021 - Dec 2021

  Assistant Manager

  Managed inventory levels, including ordering supplies, monitoring stock rotation, and minimizing waste. Conducted regular inventory checks to ensure accuracyStreamlined operational processes to improve efficiency, including optimizing workflow and implementing best practices in food preparation and serviceSuccessfully increased monthly sales by 18% through effective marketing initiatives and customer engagement strategiesAchieved an average customer satisfaction rating of 98% through exceptional service and operational excellence Show less

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  Rogers Communications

  Mar 2022 - Nov 2022

  Customer Care Agent

  Provided exceptional support to customers through multiple channels, including phone, email, and live chat, addressing inquiries, resolving issues, and ensuring a high level of satisfactionMaintained comprehensive knowledge of Rogers’ products and services to offer accurate information and recommendations, enhancing the overall customer experienceAssisted customers with account management tasks such as updating personal information, managing subscriptions, and troubleshooting service issuesIdentified opportunities to upsell or cross-sell additional products and services based on customer needs and preferences, contributing to revenue growth Show less

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  TD

  Nov 2022 - now

  Insurance Advisor

  Achieved a 30% increase in annual sales revenue by implementing targeted marketing strategies and leveraging client referralsMaintained a 95% client retention rate through exceptional service, proactive follow-ups, and personalized financial solutionsPlayed a key role in the development of a new life insurance product that contributed to a 20% growth in the company’s market sharensured all insurance practices and policies adhered to industry regulations and company standards, maintaining a 100% compliance record during audits Show less