Julia Robinson

Experience

• 

  University of Mary Washington

  Sept 2006 - Dec 2009

  • Continued to request donations from alumni and parents of alumni, resulting in a total of more than $85,000 in pledges during the course of employment.• Supervised callers and provided feedback to instruct them on how to make a better call.• Helped facilitate smooth calling sessions and assisted in setting up and closing the facility. • Requested donations from alumni and parents of alumni for the University.

  • Phonathon Supervisor

    Sept 2008 - Dec 2009

  • Phonathon Caller

    Sept 2006 - Sept 2008
• 

  March of Dimes

  Mar 2010 - May 2010

  March for Babies Coordinator, Temporary Position

  • Managed volunteers by informing them about their corporate March for Babies campaign and checked on their progress.• Secured donations from various businesses and community organizations and scheduled the pick-up or drop-off of their donations.• Organized and sent materials for volunteers’ March for Babies campaigns.• Answered the main phone line and directed calls.

• 

  Capital Public Radio

  May 2010 - Mar 2014

  • Maintained records in a CRM database with 30,000 active donors in it and provided reports and statistical data which influenced budgetary decisions.• Trained and supported employees on data entry and best practices for accurate record keeping.• Produced a monthly e-newsletter to engage more than 20,000 members.• Developed on-air and email solicitations. • Supervised, trained, scheduled, and provided feedback to donor stewardship volunteers. • Managed the monthly credit and debit card donation program and performed database entry.

  • Senior Member Services Coordinator

    Jul 2013 - Mar 2014

  • Member Data Coordinator

    May 2010 - Jul 2013
• 

  Sacramento LGBT Community Center

  Mar 2014 - Jul 2016

  Director of Development

  • Managed, supervised, and trained data entry, donor stewardship, and special event volunteers and offered feedback as needed to improve their performance.• Developed and coordinated financial fundraising efforts, including budget management, donor solicitation, assisting with grant writing, and strategic communications, planning, and analysis to support the Center’s capacity building and strategy development efforts.• Leveraged relationship management abilities to cultivate and steward corporate partnerships to serve as event and program sponsors.• Served as a project manager for Center’s events, collaborating with internal and external stakeholders to develop project plans, budgets, and scope.• Evaluated existing donor database and potential alternatives, conducting research and creating proposal documents broken down by price and features, and coordinated the purchase, data transfer, implementation, and ongoing maintenance of a new donor CRM database.• Provided updates and recommendations to the Executive Director and Board of Directors on project statuses, key information, and potential risks and impacts. • Improved upon and documented development policies and procedures and prepared administrative and budget reports. Show less

• 

  California Department of Public Health

  Aug 2016 - Sept 2017

  Associate Governmental Program Analyst

  • Reviewed, analyzed, and prepared edits to complex and politically sensitive regulation package proposals for conformity with Department policies and the Administrative Procedure Act requirements.• Maintained and coordinated data related to regulation packages and prepared, maintained, and updated reports regarding the status of Department regulation packages.• Assisted with the build-out of a set of public-facing SharePoint webpages.

• 

  California Department of Managed Health Care

  Oct 2017 - Jun 2022

  Staff Services Manager I

  • Supervised the Help Center Legal Affairs Branch’s remote, cross-functional, and diverse 12-member team of paralegals, analysts, and administrative staff who worked to protect Californian’s health care rights and processed more than 4,000 cases in 2021.• Identified financial and human resource requirements for optimal cost/benefits within budgetary constraints. Prepared and finalized Budget Change Proposal, legislative analysis, and position justification materials, relying on and translating data from the Help Center’s CRM database.• Promoted professional growth and managed performance through check-ins and formal HR reports, such as probation reports, annual appraisals, and progressive discipline documents.• Managed human and operational resources to maximize productivity, requiring organizational management and leadership skills. Navigated staffing shortages due to vacancies, disability, FMLA, reasonable accommodation, and contact tracing reassignment, strategically utilizing overtime and short-term positions to ensure continued workflow.• Assisted with change management through sweeping innovations such as the launch of a new CRM database, the transition to paperless, and the finalization of new procedures into the knowledge management system.• Served on the Critical Data Task Force, where best practices related to the Help Center’s CRM data collection and integrity were established.• Project team leader for testing, training, and rollout of a new CRM database in 2018. Show less

• 

  Natural Resources Defense Council (NRDC)

  Oct 2022 - now

  Donor Onboarding Manager

  • Manage the intake of grants and major gifts to ensure funds are quickly processed, properly documented for audits, and earmarked for the correct programs.• Serve as a point of contact for Major Gifts and Foundations contributions for stakeholders across Development (Donor Stewardship, Foundations, and Major Gifts) as well as Finance and Accounting.• Supervise four Development gift processing operations staff in addition to two temporary employees during the busy season and maintain a cross-training program to share institutional knowledge.• Write and distribute standard operating procedures for team processes and responsibilities including but not limited to preserving the integrity of NRDC’s Salesforce donor data.• Co-created and launched a cross-functional Asana Project with Donor Stewardship to increase efficiency and improve communication. Show less