Andrew Cropper

Experience

• 

  University of Utah Health

  Sept 2015 - Dec 2015

  Office Assistant

  Office assistant at U of U Dermatology - Midvalley Clinic Used Excel to digitally catalogue medical records, and format and update employee schedules. Recreated a digital version of an employee training manual based on a physical copy. Performed various office and clerical duties as directed by my supervisor.

• 

  Research Now SSI

  Oct 2018 - Jan 2019

  Telephone Interviewer

  Made Interview calls for clients conducting market research projects through customer satisfaction and political opinion surveys. Received evaluations based on interview completion quantities and call quality and maintained high-scores in both for the duration of my employment

• 

  Dynata

  Jan 2019 - Jun 2019

  Telephone Interviewer

  (Result of company merger from Research Now SSI)Made Interview calls for clients conducting market research projects through customer satisfaction and political opinion surveys. Received evaluations based on interview completion quantities and call quality and maintained high-scores in both for the duration of my employment

• 

  Cinemagic Stadium Theaters

  Jul 2019 - Dec 2020

  Floor Staff

  Worked in various roles at the box office, concession stand, and cleaning the building. Worked with Point of Sale systems, food service, taking phone calls, and trying to always ensure a positive experience for our customers. Worked under various supervisors and had specific daily tasks and responsibilities tied to the role assigned for each shift, while maintaining flexibility and adaptability to unpredictable situations. Was selected to provide on-the-job-training to eight new employees within my first five months at with company. Show less

• 

  Solsource

  Feb 2020 - Dec 2020

  Desktop Support Technician

  Worked with Solsource and their clients to provide support for various IT-related projects, including PC system deployment, OS and software installation and support, end-user data recovery, asset management, hardware troubleshooting of PCs and printers, network monitoring and problem analysis, and various other assigned IT-related tasks.

• 

  Caliber Smart

  Mar 2021 - Aug 2021

  Data Entry Specialist

  Received calls to process new and existing T-Mobile accounts from direct-to-consumer sales representatives. Processed orders and entered data in a timely manner to efficiently complete sales in both English and Spanish. Maintained a high level of professionalism in every interaction with representatives and customers. Provided detailed documentation of each call and completed order to ensure accuracy, clarity, and security of sensitive customer information. Worked with multiple other departments to perform soft credit inquiries for new customers and identity verification for existing T-Mobile customers. Show less

• 

  Beehive Federal Credit Union

  Jun 2021 - now

  Assists in managing all levels of the desktop: provides troubleshooting and resource management assistance to internal personnel and members in the areas of networks, PCs, printers, etc. Provides informational training and guidelines on these systems.Assists in the development and application of internal standards and controls for PCs.Educates employees on safe and effective computer usage.Maintains and updates documentation of all upgrades, repairs, and other IT related functions. Show less

  • Senior IT Helpdesk Technician

    Dec 2021 - now

  • IT Help Desk Technician

    Aug 2021 - Dec 2021

  • Part-time IT Helpdesk Technician

    Jun 2021 - Aug 2021