Carmel Owen

Experience

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  Aston Educational Group

  Jul 2006 - Aug 2007

  English Language Teacher

  • Worked within a classroom of Chinese students of varying ages • Wholly responsible for planning and designing the lessons in line with the school’s curriculum • Delivered lessons in a way that encouraged active participation from all students in both an individual and group-based context. • Required to engage and interact with students of varying competencies • Flexibility, creativity and adaptability to cope effectively with unexpected circumstances, both in the classroom and in the wider school environment. • Promoting the school in the local community was a large part of this job and I organised showcase lessons to demonstrate my teaching techniques, which gave me the confidence and ability to engage a wide audience. Show less

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  Anchor Hanover Group

  Dec 2007 - Jan 2011

  Senior Housing Officer

  • Allocated voids in line with policy and processes• Daily communication with both internal and external customers ensuring all queries were dealt with quickly and efficiently• Problem solving for customers with a higher level of need • Quality checking to ensure a high standard was maintained within my team in keeping with Anchor’s housing policies• Provided feedback and support to my team leader regarding team progress and goals• Training of both new and established team members • Daily guidance and support to team members• Worked with other housing providers and key stakeholders to monitor and manage individual tenancy and arrears information • Identified areas of improvement within our processes and suggested steps to perfect processes Show less

• 

  Housing Plus

  Jul 2011 - May 2022

  · Performance Management Officer at Housing Plus Group, being wholly responsible for the collecting and reporting of data to report on performance and improvement areas across the business, which provides social housing across South Staffordshire and Shropshire• Started on a 6 month part-time temporary contract and worked towards a full time, permanent role· Develop and maintain databases, ensuring data integrity and accuracy, whilst working to strict deadlines. Instrumental in bringing a new visual reporting tool, Clearview in for the business to use in October 2016, I have been solely responsible for rolling this out through training and using it for buy in across key stakeholders. · Taught myself to use MS Project as my role expanded into project support work. I also identify improvement areas within processes and drive organisational change through performance management• Collection and reporting of strategic and operational data to inform the business and executive board on performance and improvement areas• Develop and maintain databases and information sources, using software such as Clearview, ensuring data integrity, producing regular and ad hoc performance reports• Work to identify improvement areas within processes and develop relationships with managers and their teams to understand and meet their information requirements• Analyse and interpret performance and other data, produce accurate information with attention to detail and strong IT skills, particularly in Excel, Power Point, Visio and Word• I use Power BI as part of my daily role, along with other Microsoft packages. I have added Power BI to my skillset over the last 2 years, self-learning in my role and then attending training courses, using it to connect to diverse data sources, modelling that data using DAX, and using customers’ requirements to create interactive dashboards, training my customers on how to use Power BI for reporting Show less • Provided advice and guidance to tenants to ensure they maintain their tenancy in accordance with the tenancy agreement• Took action against any breaches of tenancy including interviews, visits, correspondence, mediation with tenants, residents and other agencies where appropriate• Provided performance information allowing performance to be monitored• Re-let properties within the target timescales, liaising with Repairs Team staff as necessary • Used appropriate reporting systems, preparing and presenting reports as required• Assisted in the development and implementation of new services, policies and procedures Show less • • Recovered former tenant arrears to ensure that the Association maximised income• Managed the write-off process, reporting to board to get bad debt written off• Managed Housing Benefit overpayments and liaised with the council to maximise income for tenants• Advised and supported Association customers on Supporting People claims to the County Council • Administrated Supporting People payments from the County Council quarterly• Involved with maximising income from rents and providing rental account support to tenants Show less

  • Reporting Analyst

    Aug 2014 - May 2022

  • Neighbourhood Management Officer

    Jul 2012 - Aug 2014

  • Supporting People Coordinator

    Jul 2011 - Jul 2012
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  Molson Coors Beverage Company

  May 2022 - May 2023

  Reporting Analyst
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  Platform Housing Group

  May 2023 - now

  Senior Business Intelligence Analyst