Briseida Rivera

Experience

• 

  Teleperformance

  Sept 2012 - Mar 2014

  Quality Assurance Specialist

  Auditing live and recorded calls to ensure the representative's compliance with internal policies and procedures, as well as coaching reps on best practices to maintain and enhance customer satisfaction.

• 

  Quick Learning

  Sept 2014 - Mar 2015

  English Teacher

  Providing English lessons based on the school's method and ensuring students permanence until the end of the course.

• 

  Baker McKenzie

  Apr 2015 - May 2016

  Legal Secretary

  Receptionist for the Notary 7 and Assistant for the Litigation department. Customer service, phone call reception and handling. Creation of new clients, issuing and archiving checks, document translation and creating meeting minutes.

• 

  Herbalife Nutrition

  Dec 2016 - Aug 2020

  Training Specialist

  Creating interactive documents and training materials, as well as training other representatives in the correct application of internal policies for Refunds and Repurchase.

• 

  IBM

  Jan 2022 - now

  Technical and product support for other analysts. TL backup assistance. Office and Distribution Tier 1 Technical Support for Kroger Associates.

  • Senior Representative

    Aug 2022 - now

  • Support Center Analyst

    Jan 2022 - Jan 2023