Saaed Awwad

Experience

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  B-Connect | SAP Gold Partner

  Jul 2008 - Nov 2011

  Technical Support Specialist

  • implement and support E-Plus system.• Moderate experience in SQL Server relational database management systems (SQL Server 2008 R2) • Support Windows Operating Systems.• implement and support to troubleshooting Always on High Availability• manage, maintain and monitor data networks• implement and support server installation and maintenance.• Excellent attention to detail.• Problem-solving and critical thinking.• Ability to explain complex ideas in simple terms.• Good multitasking abilities. Show less

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  Elabed Group

  Nov 2011 - Mar 2015

  Business Application Engineer

  • Manage ERP System and Retail solution (Retail Power , ICL ).• Delivered successful Opening Hypermarket with over 60 POS• Implement and Support the 4 retail stores with 3 warehouses.• Delivered a smooth move of the head office infrastructure and data center.• Developed and implemented IT policies and procedures, including those for infrastructure, security, disaster recovery, standards, and checklists. • Implemented a Disaster Recovery.• Developed new Fashion Sales System by .Net with SSRS Report technology . Show less

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  El Abed Group

  Mar 2015 - Oct 2018

  Information Technology Manager

  • Manage ERP System - Implement new integrated Systems (HR and CRM)• Maintaining existing servers, Storage, firewalls, web filtering, routers, switches and WAN connectivity between headquarter and our Plant (onshore & offshore).• Conduct meetings to assign and prioritize work assignments, conduct project status review, promote team building and direct professional development for staff.• Manage procurement process for all IT goods and services commensurate with the company purchase policy and project sourcing requirements.• Budget planning and cost control for the infrastructure department.and complete projects on time and within budget.• Assuring services are delivered according to SLA, reporting deviations from agreed targets, and escalating serious service.• Managing and confirming the validity of the DR site.• Experience of scheduling resources to meet project and customer deadlines.• Forecasting, managing and controlling the budget of IT infrastructure (CAPEX & OPEX). Show less

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  AlRayah Market الرايه ماركت

  Oct 2018 - Nov 2020

  Information Technology Manager

  • ERP and Application Manager "Retail Power" ," ICL".• Developed new system with full integrated reporting system to support and cover existed ERP system.• Delivered 23 successful Supermarkets Branch with over 100 POS• Delivered a smooth move of the head office infrastructure and data center.• Developed and implemented IT policies and procedures, including those for infrastructure, security, disaster recovery, standards, and checklists. • Implemented a disaster recovery site.•Extensive understanding and knowledge in data analytics and reporting (TSQL, SSRS, Power BI, etc).•Hands on SSIS and ETL processes automation• Develop New Applications , Reports, SQL Database Administration, System administration , Infrastructure Management (DC, DNS, Exchange, Foregate, Veaam backup, KSMG ,Kasper Center ,SAN Storage Management ,Hyper-V , ESXI , Python Django -Web App’s . Show less

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  Abdullah Al-Othaim Markets

  Dec 2020 - Feb 2024

  Information Technology Manager

  ERP Management Role AX2012 (Upgraded to D365 F&O) and Manage and implement DWH Solution and Keeping Integration with POS ,HR Portal, ERP Supply Chain Management Module "JDA", ETA "Tax Portal" and "Iktisab" Loyalty program application.Delivered a successful implementation of the corporate ERP, retail, POS, and HR applications in Egypt.• Managed the 45 retail stores and two warehouses.• Implemented a detailed project plan for the stores opening on the company level.• Aligning with the top management to conduct analysis and foster a culture of data-drivendecisions, while creating and analyzing business operating models & reports, and making recommendations to improve results and reduce costs. As well as performing ad-hoc analysisas needed on complex and highly-variable business opportunities• Managing and delivering direct reports through the performance management process, ongoing coaching, and career discussions while ensuring the staff have a high level functional and deep technical knowledge of the supported applications• Ensuring systems availability and services meet ongoing operational requirements, identifying and tracking is known production issues, advocating on behalf of the retail stores to establish context, traceability, and urgency to resolve impactful problems or functional gaps. Show less

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  Lychee Egypt

  Feb 2024 - May 2024

  Information Technology Manager

  Led a team of IT professionals to successfully complete a major system upgrade project on time and within budgetManage and Develop ERP System "Dirac" integrated with "RetailHUB" integrated with CRM "VitalPPX"Implemented ERP -"Dirac Systems" and integration with "RetailHub" POS system.Installed and configured new hardware and software, resulting in a 70% increase in efficiencyDeveloped and implemented a comprehensive IT strategy to align business objectives with technological solutionsDeveloped a Disaster Recovery Plan that ensures business continuity in the event of a system outage Show less

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  EAST- ENGINEERING AND SERVICES TECHNOLOGY

  Jul 2024 - now

  Information Technology Manager

  • ERP Applications Manager Microsoft Dynamics 365 - Microsoft Dynamics AX2012.• Developing and updating business reports and dashboard to enhance business support function. • Manage IT support teams (Network & VOIP team, Service Desk team, Hardware support and Back office team) to ensure continuous functioning of critical IT operations.• Maintaining existing servers, Storage, firewalls, web filtering, routers, switches and WAN connectivity between headquarter and our Plant (onshore & offshore).• Conduct meetings to assign and prioritize work assignments, conduct project status review, promote team building and direct professional development for staff.• Manage procurement process for all IT goods and services commensurate with the company purchase policy and project sourcing requirements.• Budget planning and cost control for the infrastructure department.• Change, Incident & problem Manager and risk officer for the IT department.• Proven leader adept at building and motivating diverse technical teams to achieve outstanding results and complete projects on time and within budget.• Assuring services are delivered according to SLA, reporting deviations from agreed targets, and escalating serious service.• Managing and confirming the validity of the DR site.• Experience of scheduling resources to meet project and customer deadlines.• Forecasting, managing and controlling the budget of IT infrastructure (CAPEX & OPEX).• Prepare the training plan for team members according to the organization objectives.• Asset management for all IT company devices.• Administration IT contracts starting from writing scope of work, technical & commercial evaluation, awarding and implementation.• Manage Offshore Services and Equipment's.• Maintaining a safe and secure work environment. Show less