Beatriz Delagnese

Experience

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  Espirito Bird

  Jan 2012 - Jun 2012

  Sales Associate

  I worked with the English perfume brand Escentric Molecules. Assignments included sales, customer service and support in marketing and publicity focused on introducing the products in Brazil.

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  Rede Biroska

  Jan 2013 - Jun 2013

  Customer Service Manager

  In charge of customer service, managing the customer service team, hiring support staff and training. The chain is made up by the restaurants Siga La Vaca, Bar do Nelson, Frango com Tudo and Japa Tower, in São Paulo (SP).

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  Oxichama

  Jul 2016 - Dec 2016

  Product Quality Analyst

  Company dedicated to selling and developing solutions for hospitals. I worked on restructuring the company's Quality Management System (SGQ), including creating the Standard Operating Procedures (SOPs), implementing and monitoring the manufacturing process according to Anvisa’s regulation of sales of medical products. I also actively participated in developing billing reports and inventory management.

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  Siemens Healthineers

  Apr 2019 - Jan 2020

  Business Development Intern

  As an intern, I was responsible for supporting the strategic planning department team focused on continuous improvement and innovation, as well as providing training, based on case studies, on Lean method / agile methodology tools - such as VSM (Value Stream Mapping), PDCA (Plan, Do, Check and Act) cycle, Visual Management, and others – in order to promote initiatives focused on productivity and cost reduction. I highlight training focused on the company's Supply Chain and Finance departments. I also participated in executing communication actions related to the HPS (Healthineers Performance System) and the company's strategy. Show less

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  RH Health

  Jan 2020 - Nov 2020

  Portfolio management of 130 customers focusing on customer relations management and coordination of customer service teams, in charge of the customer journey in the post-sales phase. Responsible for the entire company's billing report, developed based on analysts' opinions, and also for creating new solutions. I also participated in implementing improvements in internal processes, with the development of a revenue recovery project. Other attributions involved developing Business Intelligence in a Power BI tool for monitoring sales targets and billing targets focusing on cash balance, in addition to KPIs analysis and customer retention; support for the development of a management system (UX); validation of marketing projects; and writing billing and sales reports. Show less

  • Customer Success Manager

    Feb 2020 - Nov 2020

  • Customer Success Analyst

    Jan 2020 - Feb 2020
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  D'Aquariana Brasil

  Mar 2021 - Jan 2023

  Company Owner

  Beachwear brand operating on the North Coast of São Paulo and in the city of São Paulo. I participated in all stages of the company, from the company's conception to developing collections, negotiating with suppliers, making products, defining marketing strategies, coordinating sales and complete financial planning, including the definition of objectives, creating action plans, defining budgets and recording and monitoring financial transactions.The brand's principles were to offer a high quality product combined with humanized, sustainable and ecologically correct production. The raw material used was from Santaconstancia®, a traditional weaving company that excels in elegance, comfort, functionality and respect for the environment in the production process.In the second half of 2022, D'Aquariana was acquired by Areia Branca, a company that also values conscious consumption in fashion and lifestyle. Show less

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  Siemens Healthineers

  Sept 2023 - now

  PMO