Tara Mack, CHA

Experience

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  The Homestead - America's Freshwater Resort

  Jan 2004 - Oct 2005

  Group Sales Coordinator

  Coordinated corporate and social group events Increased day group business from previous year by 20%Prepared all banquet event ordersServiced/catered events on propertyMaintained good relations with existing group business

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  Homewood Suites by Hilton

  Dec 2005 - Apr 2007

  Director of Sales

  Develop and maintain a marketing plan and sales budgetIncreased Extended Stay Occupancy by 15%Provide sales training to staff of hotel as applicable Analyze Revenue Management strategies using such tools as Star reports, demand analysis and applicable front office systemsConduct required amount of cold callsOrganize, maintain and track sales dataPerform functions of General Manager in General Manger's absence

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  Hampton

  Apr 2007 - Apr 2013

  General Manager

  Assign duties to staff members and observes performance to ensure adherence to hotel policies and established operating proceduresManage day-to-day operationsAdheres to all franchise and company procedures and regulations as well as standard operating proceduresReceive and resolves all guest complaints and employee issuesReviews employee performance and conducts personnel actions such as disciplinary actions and terminationsResponsible for generating annual hotel budget and monitors monthly profit and loss statementsDevelop and maintain a marketing plan and sales budgetIncreased Guest Service scores from 62% to 82% guest satisfaction. Show less

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  IHG Hotels & Resorts

  Aug 2013 - now

  • Embed IHG led initiatives at the hotel level via tele-consulting, Webex presentation and individual consultations· Manage a portfolio of hotels for compliance with both selected standards and/or initiatives i.e. SPS, Green Engage· Consult with individual hotels as deployed by the Analytics & Insight team and/or FPS Leads around Winning Metrics and other topics as needed· Execute customized onboarding sessions with our lifestyle new general managers as assigned. Ensure assigned GMs have full understanding of IHG tools and resources available· Work collaboratively with Hotel Performance Support, Revenue Management, and Sales to support hotel specific action plans.· Special projects as needed (i.e China Ready etc.)· Assist assigned FPS leads achieve Winning Metrics thresholds for their respective portfolios Show less

  • Sr. Manager, Field Operations Support

    Feb 2023 - now

  • Operations Support Manager

    Jan 2018 - Sept 2023

  • Senior Consultant, Franchise Operations Support

    May 2016 - Jan 2018

  • Standards Specialist, Guest Experience and Brand Consistency

    Aug 2013 - May 2016