Pamela Muchler

Experience

• 

  The Kroger Co.

  Jan 2000 - Apr 2007

  Responsible for maintaining confidentiality of sensitive information. Managed calendars and travel arrangements for Asset Protection Manager and other department staff. Scheduled and prepared presentations and booklets for department meetings. Sorted and distributed incoming mail. Answered light to moderate incoming telephone calls and directed calls to appropriate personnel. Prepared and presented employee reviews. Reconciled monthly credit card statements and expense reports for Asset Protection Manager, Fresh Insight Coordinator, and administrative support personnel. Prepared and sent weekly report to top management for Asset Protection Manager and CAO Manager on progress of key objectives and store inventory results. Developed and implemented numerous reports using Microsoft Office software. Access database input and maintenance. Business Objects software reports. Produced correspondence for management signature. Scheduled, prepared, and produced presentations and handouts for various meetings. Managed intranet web sites. Show less Responsible for maintaining confidentiality of sensitive information. Researched and analyzed documents needed for investigations. Processed reports on store shoplifting incidents and other criminal activity. Maintained a complete and accurate log of all shoplifting arrests and case dispositions, and shoplifting non-arrest civil restitution payments. Communicated with top management on case/trial information and employee dishonesty/fraudulent activity. Prepared and emailed updates to store managers on fraudulent check activities by customers. Prepared and mailed certified letters to customers with multiple returned checks for payment. Prepared customer and manager statements for investigations concerning returned checks/shoplifting incidents/accidents at the store. Maintained a complete and accurate filing system of all reports and copied returned checks. Show less

  • Lead ASP

    Mar 2003 - Apr 2007

  • Security ASP

    Jan 2000 - Mar 2003
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  Robert Wall Photography

  Apr 2007 - Feb 2009

  Office Manager

  Managed calendar and travel arrangements. Full charge bookkeeping using Quickbooks software – accounts payable, accounts receivable, financial statements, invoicing, late payment letters and telephone calls. Answered incoming telephone calls. Reconciled monthly credit card statements. Developed and maintained database of clients. Developed and maintained electronic and disk filing system of all photographs. Light Photoshop and Illustrator work.

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  CSM Bakery Products NA

  Jun 2009 - Feb 2018

  Customer Service Representative
• 

  CP Medical, Inc.

  Mar 2018 - Oct 2024

  Customer Service Representative
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  Confidential

  Sept 2024 - now

  Sr. Supervisor - Customer Support