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Brian Ward

Brian Ward

Research Manager

Followers of Brian Ward614 followers
location of Brian WardStillwater, Minnesota, United States

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  • Timeline

  • About me

    Director, Wealth & Institutional, Financial Services

  • Education

    • Woodbury High School

      -

    • University of Minnesota-Twin Cities

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      Bachelor of Science Urban Studies/Affairs

  • Experience

    • Readex Research, Inc.

      Jan 2006 - Jan 2012
      Research Manager

      Advanced project management and account development for clients in the technology, media, communications, and professional association sectors.Pursue sales leads and develop proposalsEstablish and meet client research objectives geared toward customer satisfaction and product improvementManage all aspects of projects, including data collection, tabulation, analysis, and reporting in conjunction with internal staff and outside vendorsEnsure client satisfaction through extensive contact and relationship building Show less

    • MaritzCX

      Jan 2012 - Jan 2015
      Program Manager

      Research management for projects with internal consumer insights ad hoc research group, including study design and creation/delivery of final reports, insights, and recommendations Operations management of research services group for account dedicated to one individual client with over 150 sub-clients and a program consisting of ongoing customer satisfaction tracking surveys and continuous ad hoc research initiativesManage quality and financial performance of team consisting of internal research group and multiple contributing external vendorsBusiness development for new research initiativesEnsuring client satisfaction through extensive contact and relationship building Show less

    • ANA Research | Anderson, Niebuhr & Associates, Inc.

      Jan 2015 - Jan 2015
      Research Director

    • Dynata

      Oct 2015 - Nov 2021
      Manager, Research and Analytics

    • Escalent

      Nov 2021 - now
      Director

  • Licenses & Certifications

    • Project Management Foundations Certificate

      Project Management Institute
      Jan 2013

  • Honors & Awards

    • Awarded to Brian Ward
      Exceptional Service Quality Award MaritzCX Dec 2014 Team award (associated with individual contributions in research management) of a custom research study on behalf of a national electronics retailer. Recognizes a perfect score on its Service Quality Evaluation (SQE), and noted for “actively promoting quality performance and excellent dedication to our customers.”
    • Awarded to Brian Ward
      The Golden Compass Award Maritz Research 2014 Nominated for individual efforts associated with the program management of a complex, high profile customer satisfaction measurement program for a high profile client in the health care sector. Recognizes individuals who “go above and beyond the ordinary” while demonstrating the six compass values of Maritz: Client Focus, People, Teamwork, Perseverance, Achievement, and Fun.