Radu Petrisor

Experience

• 

  Pizza Hut

  Mar 2016 - Jul 2017

  Shift Supervisor

  • Oversaw daily operations including sales, cash handling, and team performance management.• Coordinated team activities to ensure smooth and efficient service delivery.• Facilitated team training and development initiatives to enhance staff performance and motivation.• Ensured all equipment and machinery were properly maintained and operational.• Monitored and enforced compliance with quality assurance and service standards, implementingcorrective actions as needed.• Supervised team members to maintain operational balance and consistently achieve performancetargets and customer satisfaction goals Show less

• 

  Entersoft Romania

  Oct 2017 - Jan 2019

  IT Business Consultant

  • Designed and implemented training methodologies tailored to client needs, enhancing user adoption andsystem proficiency.• Delivered comprehensive business and technical support to a portfolio of clients, ensuring high levels ofsatisfaction and operational continuity.• Resolved Level 1 and Level 2 support tickets in compliance with SLA agreements, maintaining servicequality and responsiveness.• Conducted client training sessions to ensure effective onboarding and system utilization.• Led ERP solution implementations at client sites, providing end-to-end support before and afterdeployment to ensure successful adoption.• Developed and executed data migration strategies for seamless integration into the Entersoft platform.• Customized XML configurations to tailor the Retail interface according to client specifications.• Designed and modified reports to align with client-specific business requirements.• Created and optimized print-ready reports using Crystal Reports to support operational reporting needs.• Installed application servers and managed database backup maintenance plans to ensure systemreliability.• Configured network settings, including port and IP restrictions, within Windows Firewall to maintainsecure access.• Developed and optimized SQL queries to enhance report integration and database performance. Show less

• 

  LSEG (London Stock Exchange Group)

  Jan 2019 - now

  • Provides direct specialized customer service support to analysts, researchers, data scientists, anddevelopers to ensure customers are successfully set-up with their content requirements.• Has a strong understanding of the business area and products being supported and how they relate toa client's informational needs.• Validates the customer’s content requirements with subscribed delivery platform and provide relevantextraction and analytics scripts• Advises and collaborates with the customer for successful product and content adoption. Providetraining, content mapping, content and product explanation, in-scope file creation with qualityassurance testing, and expert tailored support.• Uses best practice mentality and subject matter expertise on internal or external business issues toimprove products and services or processes. Is an active contributor to product release rollouts andupgrades programs.• Proactively collaborates with Sales Account Team on customer value plan of milestones, gatheringcustomer insights and intelligence, and handover artifacts for successful post-sales management.• Utilizes strong client relationship and project management skills to work on dedicated accounts.• Leads projects or project steps within a broader project or has accountability for ongoing activitiesMay provide post-integration second level support for problem resolution, troubleshooting researchingand working with internal and external parties to resolution. Show less • Oversee end-to-end project delivery using Agile methodologies, including the development of detailedproject plans and effective budget oversight.• Drive the implementation of change frameworks for newly launched products, ensuring alignment withstrategic objectives.• Collaborate closely with IT delivery and architecture teams to ensure solutions are robust, scalable, andaligned with business requirements.• Deliver tailored system enhancements by configuring the UnaVista platform using SQL, engagingdirectly with clients to gather requirements, provide expert consultancy, and document business andfunctional specifications using formal analysis methodologies.• Partner with business architecture and analysis teams to ensure solutions align with the targetoperating model and defined process flows.• Lead internal and client-facing user acceptance testing (UAT), applying rigorous change controlprotocols to minimize scope creep and mitigate project risks. Show less • Respond promptly and professionally to customer inquiries, conducting Tier 1 and Tier 2 investigations inalignment with established SLAs.• Design, develop, and maintain solutions on the UnaVista platform, ensuring alignment with requirementsprioritized by product management.• Optimize both existing and newly developed solutions to ensure scalability and minimize ongoing supportdemands.• Collaborate with product management and clients to ensure business solutions are accurately scoped,designed, and implemented.• Partner with development, professional services, QA, and support teams to ensure timely and successfuldelivery of business solutions that meet client expectations.• Coordinate with LSEG’s technical operations team to ensure the UnaVista server infrastructure and datacenter environments are effectively managed and maintained.Achievements:Financial domain exposure: • Financial messaging (SWIFT FIN, FIX) and financial post-trade service providers (Omgeo, SWIFT Accord); • Post-trade processing for equities, equity derivatives and other instruments. Knowledge in reconciliations and/or transaction reporting and reconciliations;• Regulation, MiFID / EMIR / SFTR Show less

  • Senior Professional Services Consultant

    Feb 2023 - now

  • Professional Services Consultant

    Aug 2020 - Feb 2023

  • Technical Support Analyst

    Jan 2019 - Aug 2020