Katty Gonzalez

Experience

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  The Home Depot

  May 2018 - Jan 2019

  Tool Rental Associate

  As a Tool Rental Associate at Home Depot, I assist customers in selecting, operating, and maintaining the right tools and equipment for their projects, ensuring they have what they need to get the job done efficiently and safely. My role includes providing knowledgeable recommendations based on customers’ project requirements, offering guidance on tool operation, and performing maintenance checks to guarantee equipment reliability.In addition to customer service, I am responsible for inventory management, ensuring that tools are clean, well-maintained, and ready for rental. I also handle returns, perform minor repairs, and coordinate with our repair team for any complex maintenance needs. My goal is to provide customers with a seamless rental experience, helping them feel confident and informed about using the tools they need to accomplish their home improvement goals. Show less

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  The Home Depot

  Jun 2020 - Sept 2020

  Customer Service Associate

  As a Customer Service Associate at Home Depot, I am dedicated to providing exceptional support and guidance to customers, helping them find the right products and solutions for their home improvement needs. My role involves assisting customers on the sales floor, answering questions, and offering product recommendations that suit their projects and budgets. I prioritize creating a welcoming and informative shopping experience, ensuring each customer feels valued and supported.Beyond customer interaction, I also handle inventory management, restocking, and maintaining an organized, safe workspace to keep our store running smoothly. My role at Home Depot allows me to combine my product knowledge, problem-solving abilities, and customer-focused approach to make a positive impact daily. Show less

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  DISH Network

  Mar 2021 - Oct 2021

  Technical Solutions Specialist

  As a Technical Solutions Specialist at DISH Network, I play a key role in delivering high-quality technical support and solutions to enhance customer satisfaction and optimize service performance. In my role, I troubleshoot and resolve complex technical issues across a range of DISH products and services, helping customers navigate and maximize their experience with our offerings.I work closely with cross-functional teams, providing feedback and insights that drive improvements in service delivery and product functionality. My role involves not only direct problem-solving but also empowering customers with clear instructions and guidance, ensuring they feel supported and informed. I’m committed to staying current with industry trends and DISH’s evolving technologies, which enables me to provide relevant and timely solutions to our users. Show less

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  Amazon

  Oct 2021 - Jun 2023

  Warehouse Associate with Training & IT Apprenticeship Experience

  As a versatile and committed employee at Amazon, I took on multiple roles and responsibilities within the delivery center warehouse. Starting as a Learning Ambassador, I trained and mentored new hires on best practices, safety protocols, and Amazon’s core values. Additionally, I served as a Driver Instructor, guiding drivers on safe and efficient delivery practices to ensure a seamless experience for customers.My dedication to learning allowed me to gain experience in all departments within the warehouse, giving me a comprehensive understanding of operations from inventory management to dispatch. My proactive approach and commitment to excellence eventually led to an apprenticeship in IT, where I provided technical support and learned the foundations of maintaining Amazon’s IT infrastructure. This experience strengthened my problem-solving skills and gave me hands-on exposure to the technology that powers Amazon’s efficient, high-volume operations. Show less

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  TEKsystems

  Jun 2023 - Oct 2023

  Manufacturing Technician

  Previously employed as a Manufacturing Technician through Tek Systems for ZT Systems, I contributed to the assembly, testing, and quality assurance of advanced computing systems for hyperscale data centers. In this role, I handled precise assembly and configuration of hardware components, conducted rigorous quality inspections, and performed troubleshooting to ensure ZT Systems’ products met the highest industry standards. Working hands-on with manufacturing equipment and collaborating closely with ZT Systems’ teams, I focused on streamlining processes and enhancing production efficiency, supporting their reputation for excellence in high-performance computing. This experience ultimately led to my direct hire with ZT Systems. Show less

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  ZT Systems

  Oct 2023 - now

  Manufacturing Technician

  As a Manufacturing Technician at ZT Systems, I contribute to the assembly, testing, and quality assurance of advanced computing systems for hyperscale data centers. My role involves precise assembly and configuration of hardware components, thorough quality inspections, and troubleshooting to ensure our products meet the highest industry standards. With hands-on experience operating manufacturing equipment and a commitment to continuous improvement, I collaborate with cross-functional teams to streamline processes and enhance production efficiency. I’m passionate about maintaining quality, safety, and efficiency in every step of the production process to support ZT Systems’ reputation for excellence in high-performance computing solutions. Show less