Kajal Sahoo

Experience

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  APEX Services

  Jan 2014 - Nov 2014

  Help Desk Coordinator

  Wipro InfoTechJan2014-Nov201 Helpdesk coordinatorResponsibilities:? To answer all the requests received through phone, emails, walk ins, etc.,? Ticket assignment to respective engineers and team.? Gather customer’s information and determine the issue by elevating and analyzing symptoms.? To assess and analyze the problem, to study its impact and to advise on the proper supportive functions that are necessary.? Coordination with respective teams to update the details in ticket.? To keep a track record of all the relevant documentation? Align engineer to configure the new joiners’ laptop and track records.? Following standard process and procedures Show less

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  Capgemini

  Nov 2014 - Mar 2018

  System Associate

  Capgemini Technology Services India Limited Nov2014 - Mar 2018 System AssociateResponsibilities:? Promote and support the deployment of Service Management processes to all groups interacting with Account Management, Access Management and Incident Management.? Secondary support for Account Management, Vendor Management and Telephony Management.? User account generation/full on-boarding process for new employee.? Account related problem solving.? Users Account creation, deletion or updating.? Access Manage in different files/folders and applications.? Maintain ITSM ticketing Tools.? Generate the open Ticket reports daily/weekly basis.? Co ordination with different Teams for ticket closer.? Other tasks assigned by management.? With Knowledge of the ITIL framework and lifecycle Show less

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  VDA Infosolutions Pvt.Ltd.

  Feb 2020 - now

  Identity and Access Management