Manjula Selvaraja

Experience

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  BCAS Campus

  Mar 2009 - Nov 2019

  Supervising the Marketing teamOverseeing the target achievements of subordinatesImplementing new strategies to achieve targets during off seasonsEstablishing given school network targetsEnsure the level of customer satisfaction is met (Enquiries) Implementing Marketing PromotionsPreparing analytic and forecast reports for Top- Management Preparing budgets Handling Student transfer, Refund matters Segregating the workload to the executives and ensure the timely completion of workPlanning new intakes for upcoming by discussing with relevant course coordinators Show less Standardizing student satisfaction policies and refund policies.Coordinating registrations in Post graduate Programmes.Handling student enrollments.Supervising the marketing activities. Preparing reports which were required by top-management. Analyzing the current market and giving suitable inputs to the management.Coordinating with other departments regarding the student mattersScheduling promotional ads.Handling course transfers, attendance, commissions and complaints related to students. Show less

  • Head - Student Development & Admissions

    Feb 2019 - Nov 2019

  • Senior Assistant Manager - Business Development

    Feb 2015 - Jan 2019

  • Assistant Manager

    Oct 2012 - Jan 2015

  • Marketing Executive

    Mar 2009 - Sept 2012
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  ICBT Campus

  Jan 2020 - Nov 2022

  Manager - Marketing

   Reporting to the Director – Marketing in terms of achieving the Marketing promotions & Sales Targets. Lead a collaborated & responsible team members in initiating new programs, retain best customerservice & effective Communication. Set performance targets, objectives, performance indicators for the team. Identify the intellectualneeds of the team, initiating special training programs with the guidance of Director – Marketing. Support the Director – Marketing in new recruitments for sales & marketing. Provide continual improvement & recommendations for the team in initiating and sustaining bestcustomer experience & satisfaction. Liaise with Academic & Administration department for student enrollments, appeals, complaints &university correspondences. Develop & maintain business partnerships with other promotional business organizations for extendedbusiness initiatives. Provide timely reports on target & student enrollments, to the Director – Marketing & TopManagement. Initiate Business Promotional Events, School Visits, Orientations, Student Engagement activities. Initiate & monitor online digital campaigns to strengthen the brand awareness & attract target market. Manage Marketing & Student Recruitment teams with regards to achieving set goals & objectives. Involve in Market Research in order to identify new market insights, intelligence & trends. Show less

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  SAMSIC Assistance Canada Inc

  Apr 2023 - Jun 2024

  Passanger service Agent (Porter Airlines)

  Inspect and verify passenger documentation.Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.Manage passenger baggage processing including handling and fee calculation if applicable.Assist passengers as needed through arrival and check in processes.Direct passengers through Customs, Immigration, and Quarantine, as required.Make public address announcements as requiredAssist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.Comply with all federal, state, municipal, airport authority and carrier security requirements of Porter Airlines Inc. Show less

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  Paladin Airport Security Services / Services de Sécurité d'Aéroport Paladin

  Jul 2024 - now

  Checkpoint Resource Coordinator (PASS / CATSA) - YVR

   Reconcile shift start and end times in the TAS system with Paladin's scheduling software and investigate discrepancies between the two systems Administer breaks for Screening Personnel at Screening Checkpoints Communicate break schedules, durations, and release times directly to Screening Personnel Facilitate backfilling of Screening Personnel during breaks Arrange qualified relief personnel for breaks with matching qualifications Utilize Paladin's software for break management and deployment Monitor and manage breaks, and investigate incidents of delayed returns Provide investigative support and documentation for disciplinary interventions, including assisting the Labour Relations Division as required Ensure accurate recording of breaks in the Time and Attendance System (TAS) Cross-reference TAS break times with Paladin's software and adjust for payroll and billing accuracy Escalate complaints and non-compliance issues to Operations Managers Coordinate with Portfolio Resource Coordinators and Field Managers for additional resources when needed Generate reports for the Operations Management Team Collaborate with the Scheduling Analyst to refine Break Scheduling Practices based on reporting systems Identify and implement improvements, policies, and procedures related to break-relief Clearly communicate rationale behind break management practices to support employee morale and productivity Be accountable for all overtime required to facilitate breaks at the assigned checkpoint Show less