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Michael Roney

Michael Roney

Followers of Michael Roney499 followers
location of Michael RoneyRochester, New York, United States

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  • Timeline

  • About me

    Experienced Customer Service Representative with over 6 years of direct and on call customer support

  • Education

    • McQuaid Jesuit

      2011 - 2013
      High School Diploma

    • Saint Bonaventure University

      2013 - 2017
      Bachelor’s Degree Sociology Over a 3.00 GPA

      Activities and Societies: Club Lacrosse Team Member

  • Experience

    • Brooklea Golf & Country Club

      Jun 2012 - Nov 2018

      Taking customer's orders, Serving food and beverages, Clearing off tables, Setting up tables

      • Busser

        Jun 2015 - Nov 2018

      • Dishwasher

        Jun 2012 - Jun 2015

    • Concentrix

      Nov 2018 - Mar 2020
      LG Customer Support Representative

      Providing timely and efficient customer service for home appliances through outbound and inbound calls, and email correspondenceAssisting LG customers through replacements, returns, delivery date changes, and compensation

    • Paychex

      Mar 2020 - Sept 2024
      Online Services Advisor

      Supporting Online Services Clients, applicants, as well as internal partners with training and troubleshooting of the Applicant Tracking, Onboarding, and Recruiting Systems of MyStaffingPro through phone calls, chat, Webexes, and emailsUpscaled to support all tiers of onboarding and recruiting products that MyStaffingPro offers, including our Paychex Learning and white label Ascentis Recruiting productsFamiliar with both remote and in-office work, as I was fully remote from March 2020 to March 2022, but have since returned to office fullyUses multiple programs and software to research, answer questions, and log all interactionsEstablishing positive relationships with clients, applicants and internal partners, as well as working on special projects and attending trainings to improve the experience for all clients Show less

    • CoreLogic

      Jan 2025 - Apr 2025
      Customer Care Associate

      ​Providing customer service for Property taxes through inbound calls through a phone queue using Cisco Webex and Cisco Finesse ​•​Acting as a white glove service for banks ​•​Document and notate each call in internal CoreLogic systems, Banks’ systems, and record all customer complaints in SalesForce ​•​Assist callers with tax payment confirmation, tax amount changes and exemptions, possible refund concerns, delinquent and supplemental bills, as well as general dissatisfaction ​•​Submit research tasks for further review ​•​Connect borrowers to correct departments for escrow, mortgage, or insurance questions ​•​Hybrid work schedule with four days work from home and one day in the office Show less

    • Paylocity

      Apr 2025 - now
      Account Manager 1

  • Licenses & Certifications

    • EFSET Quick English Check - Score: Advanced / Proficient (CEFR C1/C2)

      EF Education First
      View certificate certificate

  • Volunteer Experience

    • Volunteer Lacrosse Coach at Siena Middle School

      Issued by Siena Middle School on Mar 2013
      Siena Middle SchoolAssociated with Michael Roney

    • Volunteer

      Issued by DePaul on Dec 2013
      DePaulAssociated with Michael Roney

    • Volunteer Teacher's Aid

      Issued by Gates Chili Central School district on Feb 2012
      Gates Chili Central School districtAssociated with Michael Roney