Amber Hoey

Experience

• 

  Rogers Laban, CPA, PA

  Dec 2010 - Mar 2012

  Staff Accountant

  • Prepared the following tax filings: quarterly/annual payroll tax, W-2/1099 forms, individual income tax, corporate income tax, partnership income tax, sales tax, personal property tax.• Processed multi-company multi-state payrolls, remitted tax deposits timely, and funded employee 401k accounts.• Contracted as an independent auditor of the South Carolina State Lottery.

• 

  Frady & Stafford, CPA, PA

  Mar 2012 - May 2014

  Staff Accountant

  • Prepared the following tax filings: quarterly/annual payroll tax, W-2/1099 forms, individual income tax, corporate income tax, and partnership income tax.• Maintained and monitored financial records by performing account reconciliations, GL journal entries, and month/quarter/year-end close.• Provided support for agency audits.

• 

  ADP

  May 2014 - Feb 2023

  • Develop high-performing Payroll Specialists and Payroll Processors by serving as a subject matter expert and conducting training on all aspects of team responsibilities and the service offering.• Provide direct feedback and coaching to associates on areas of opportunities to enhance the client service experience.• Lead daily activities of the team while shifting priorities to ensure all work is completed timely and accurately in accordance with individual, team and business unit goals.• Partner with associates to address and resolve client and internal escalations.• Collaborate with senior leadership team on pilot initiatives and process improvements to address trends and challenges.• Serve as a resource to the business unit for complex issues, root cause analysis, and solutions.• Lead the year-end efforts of Comprehensive Payroll by structuring the tasks, materials and training to fit the service offering.• Advocate for client and associate needs by bridging the gap between roles, resolving misunderstandings, and cross-training associates. Show less

  • Team Leader

    Mar 2018 - Feb 2023

  • Payroll Solutions Specialist I & II

    Oct 2016 - Mar 2018

  • Payroll Specialist II & III

    May 2014 - Oct 2016
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  Melita Group

  Feb 2023 - Nov 2023

  Payroll Services Manager

  • Manage team performance and oversee cyclical activities for the payroll team to ensure compliance, accuracy, and efficiency.• Create and maintain payroll processing and technology training materials and documentation.• Proactively manage client expectations to avoid conflict and mitigate risk.• Serve as a subject matter expert on ADP product configurations and all payroll/tax compliance topics.