Oluwaseyi Olorunfemi

Experience

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  Diamond Bank Plc

  Oct 2013 - Sept 2015

  Direct Sales Executive

  - Achieve the agreed individual sales target ensure compliance with the bank’s policies and procedures. - Maintain effective business relationship with customers - Promote bank retail products and services to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets - Ensure the submitted customer applications and documentations are complete and error free - Follow up for Document discrepancies which have been approved as Deferrals - Provide Sales MIS to Team Leader on regular basis - Provide ongoing customer/market feedback to Team Leader to improve business Show less

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  MTN

  Nov 2015 - Dec 2018

  Customer Service Representative

  - Answer courteously inbound calls.- Respond to customer inquiries.- Generate customer interest in the services or products offered by the company.- Provide personalized customer service by responding to the needs of the customers.- Ensure feedback from the customer to further improve the customer services.- Manage and update customer databases with the status of each customer.- Coordinate with the dispatch team to send products or provide services on time to customers.- Provide customers with brochures and information packages on products or services.- Build customer loyalty by follow-up of customer calls.- Evaluate problems of the customers and provide logical lasting solutions.- Manage filing, mailing, correspondence and other management tasks. Show less

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  Unilever

  Feb 2019 - Dec 2019

  Customer Service Representative

  - Obtains client information by answering telephone calls.- Establishes policies by entering client information; confirming pricing.- Informs clients by explaining procedures; answering questions; providing information.- Maintains and improves quality results by adhering to standards and guideline.- Updates job knowledge by studying new product descriptions.- Accomplishes sales and organization mission by completing related results as needed.

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  Konga Group

  Jan 2020 - now

  Strategic Planning: Develop and implement strategic plans for the fashion and beauty health category in alignment with overall business objectives. This includes setting sales targets, identifying growth opportunities, and staying updated on industry trends and competitor activities.Product Assortment: Curate and manage the assortment of products within the category, ensuring a diverse and appealing selection that caters to the target audience. This involves selecting products, negotiating with suppliers, and monitoring inventory levels to meet customer demand.Vendor Management: Establish and maintain relationships with vendors, manufacturers, and suppliers to ensure competitive pricing, high-quality products, and timely delivery. Negotiate contracts, terms, and pricing.Marketing and Promotions: Collaborate with the marketing team to develop promotional strategies and campaigns to drive traffic and sales within the category.Data Analysis and Insights: Utilize data analytics tools and performance metrics to track sales, monitor inventory levels, and identify areas for improvement within the category. Analyze customer behavior, preferences, and feedback to make data-driven decisions and optimize the product assortment and merchandising strategies.Customer Experience: Focus on enhancing the customer experience within the category by optimizing product presentation, providing accurate product information, and ensuring a smooth shopping journey from browsing to checkout. Market Research and Trend Analysis: Stay informed about the latest fashion and beauty health trends, consumer preferences, and industry developments through market research, competitor analysis, and attending industry events.Financial Management: Manage the category budget, monitor expenses, and track sales performance to ensure profitability and cost-effectiveness. Forecast sales trends, identify risks, and implement corrective actions as needed to achieve financial targets and objectives. Show less -In charge of optimizing merchant interaction processes and growing profit margins in GMV categories across significant accounts.- Responsible for gathering and evaluating sales data in order to assess possible account growth, product development, and business prospects.- Maintain over 150 top merchants and OEM accounts for the organization by working closely with a team on the development, implementation, and management of a merchant-first culture.- Track critical account metrics and manage an agile team of Merchant Engagement Officers to ensure successful merchants fulfillment. Show less - Analyze market trends, best practices, potential threats, and opportunities in relation to merchant success, experience, and support. - Foster and maintain relationships with merchants, working closely with internal and external stakeholders to improve merchant experience, growth, and retention.- Responsible for merchant management, including negotiation, pricing, delivery, and payment conditions, which all influence sales.- Merchandising of products on the website to guarantee sales, including promoting and displaying best-sellers at the top of each page.- Identify products with strong demand and recommend them for promotion to the marketing team, while maintaining competitive price.- Responsible for developing profitable product lines and developing exit plans for underperforming, unpopular products.- Plan and execute a customer-focused product selection that is matched with best-sellers, prioritize content, decrease catalog gaps, and create an entrance and exit strategy for products in a timely manner.- Providing advising services to sellers to increase sales based on product competitiveness, current industry trends, and past success.• Identifying new seller prospects and partnerships for the category and collaborating with the acquisition team to pitch and onboard them.- Managing new and current sellers, with the duty of increasing their experience, finding possibilities for improved self-service, performance reporting, and training resources.- Work with the marketing team to ensure accurate representation of all marketing assets and develop initiatives and strategies to drive the success of the marketplace. Show less - Managing and maintaining accurate content for existing products and push new product updates including product copy and images to Konga.com on a regular basis. - Assisting in the resolution of Konga mails in a timely matter by investigating and troubleshooting for product descriptions, dimensions and packaging.- Managing the items listed by Merchants on Seller listing platform.- Creating new categories and managing the existing category tree.- Managing the existing categories on the Konga.com’s Navigation Bar.- Managing the site products. - Providing insights using product data available - Ensuring the verification of High End Brands listed by Merchants on Seller HQ - Ensuring that products have all required attributes to enhance sale Show less

  • Category Manager - Fashion / Beauty Health & Personal Care / Baby & Kids

    Jan 2024 - now

  • Lead, Merchant Engagement and Partnerships

    Sept 2023 - Dec 2023

  • Merchant Engagement Executive

    Feb 2023 - Dec 2023

  • Marketplace Operations Analyst

    Jan 2020 - Feb 2023