Syed Ali

Experience

• 

  Southeastern Freight Lines

  Mar 2017 - May 2018

  Customer Service Specialist

  •Act as the liaison between the customers and dispatch crew, ensuring that all customer concerns and requests are accommodated and attended to.•Help dozens of customers track their shipments and pick-ups daily, ensuring that they receive superior customer service in order to keep their businesses operating on time.•Work to assign and process bills of lading and delivery receipts, ensuring that they are all converted to digital format and archived accordingly for future reference.•Prepare daily reports for management regarding bills of lading, deliveries, returns, and damaged goods. Show less

• 

  Hewlett Packard Enterprise

  May 2018 - now

  Manage Americas side of internal MRP system which tracks and identifies company wide part shortages for procurement team to act on.• Work with cross-functional teams to facilitate the reliability and accuracy of data sources and escalate issues as necessary. Make contributions to development and testing of priority projects within established guidelines.• Lead weekly meetings with suppliers to enhance data coming from supply partners and track ongoing projects to improve data and implement new processes.• Strive to standardize business practices between regions and help break down silos.• Analyze business needs and create visualizations to track KPI’s and help end users make informed business decisions.• Actively monitor data ingestion into analytical systems to verify that programs are running smoothly with most current and accurate data. Show less •Identify top part shortages impacting orders worth over $100 million combined in order to provide visibility and actionable items to the procurement org and upper management•Analyze large excel data sets to create reports documenting various part shortages, which helps get large orders shipped and delivered to our customers on a timely basis•Lowered the amount of unknown material group classifications by 33%, helping to improve data visibility to make inventory data as accurate as possible•Helped identify and reduce the amount of orders aged over 60+ days from over •Utilize SAP to cross-check part and order statuses on shortages•Use macros to analyze excel files containing over 100,000+ lines of data •Work in a global cross-functional team to assist in the development of a SQL based program to evaluate data on parts inventories and orders•Work with ODM’s to resolve data inaccuracy issues in files used in day to day reporting functions, ensuring higher levels of accuracy in shortage figures Show less

  • Business Planning Analyst II

    Jan 2021 - now

  • Procurement Operations Analyst II

    May 2018 - Jan 2021