Ruhul Amin

Experience

• 

  Intertek

  Jan 2010 - Aug 2022

   To Manage Australia Team under Sales & Business Development. To monitor Australia Market business like Target Australia, K-mart Australia, Just Group etc. Arrange Vendor wise or Buyer wise Technical Seminar, Training & Lab Visit in Monthly basis Prepared individual power point presentation for each seminar or Training. Day to day analysis for these buyer & prepare monthly analysis. Monthly supplier performance analysis. Analysis vendor or Buyer wise Lab performance & Create Dashboard & published to the management Regular Vendor visit to manage their problem & try to provide them an excellent service. To evaluate customer research, market conditions, competitor information and implement marketing plan alternation as needed As an onside coordinator for GEORGE Bangladesh. Also as key contact person (KAM) for GEORGE (UK) Walmart buyer. To monitor & review Global In-house test report. Also give the commercial approval for fail GOLD Seal Report for George Supplier. To communicate with customer for developing their technical & non-technical queries. To communicate with UK office (George) maintain accordingly buyers update manual Will have to find out target group and to establish strong relation with clients. To communicate with the target client regularly to finalize the deal and to render service and negotiate contracts with the aim of maximizing sales profit. Show less  To Manage Service Excellence Team  Arrange Vendor wise or Buyer wise Technical Seminar, Training & Lab Visit in Monthly basis Prepared individual power point presentation for each seminar or Training. Analysis vendor or Buyer wise Lab performance & Create Dashboard & published to the respective top management Regular Vendor visit to manage their problem & try to provide them an excellent service. Communicate with buyer & update manual on respective buyer's standard & Circulate on concern department As an onside coordinator for GEORGE Bangladesh. Also as key contact person (KAM) for GEORGE (UK) Walmart buyer. To monitor & review Global In-house test report. Also give the commercial approval for fail GOLD Seal Report for George Supplier. To communicate with customer for developing their technical & non-technical queries. To communicate with UK office (George) maintain accordingly buyers update manual Daily visit to George supplier to increase the market share in ITS. Day to day analysis for these buyer & prepare monthly analysis. Monthly supplier performance analysis. To evaluate customer research, market conditions, competitor information and implement marketing plan alternation as needed Will have to find out target group and to establish strong relation with clients. To communicate with the target client regularly to finalize the deal and to render service and negotiate contracts with the aim of maximizing sales profit. Show less  As an onside coordinator for GEORGE Bangladesh. Also as key contact person (KAM) for GEORGE (UK) Walmart buyer. To monitor & review Global In-house test report. Also give the commercial approval for fail GOLD Seal Report for George Supplier. To communicate with customer for developing their technical & non-technical queries. To communicate with UK office (George) maintain accordingly buyers update manual Daily visit to George supplier to increase the market share in ITS. Day to day analysis for these buyer & prepare monthly analysis. Monthly supplier performance analysis. To evaluate customer research, market conditions, competitor information and implement marketing plan alternation as needed Will have to find out target group and to establish strong relation with clients. To communicate with the target client regularly to finalize the deal and to render service and negotiate contracts with the aim of maximizing sales profit. Show less  Log the testing samples in time frame and communicate with customers incase of hold sample for required information , Coordinate with other department colleagues like finance, sales & laboratory coordinator for smooth up the process and satisfy the customer, To help customer how to fill up TRF correctly, provide information minimum sample requirement for packages or individual test & technical support, To focus on the development and enhancement of better customer service, Build strong customer base by providing one stop service where customer feels comfortable to work with our laboratory, Report to sales and marketing manager on daily basis with entire activities of the day with details of no, of the samples logged, hold samples for outstanding issue and insufficient information/sample requirements etc. Show less  Log the testing samples in time frame and communicate with customers incase of hold sample for required information , Coordinate with other department colleagues like finance, sales & laboratory coordinator for smooth up the process and satisfy the customer, To help customer how to fill up TRF correctly, provide information minimum sample requirement for packages or individual test & technical support, To focus on the development and enhancement of better customer service, Build strong customer base by providing one stop service where customer feels comfortable to work with our laboratory, Report to sales and marketing manager on daily basis with entire activities of the day with details of no, of the samples logged, hold samples for outstanding issue and insufficient information/sample requirements etc. Show less

  • Asst. Manager (Sales & Business Development)

    Jan 2017 - Aug 2022

  • Asst. Manager (Service Excellence Management)

    Jan 2016 - Aug 2022

  • Supervisor

    Jan 2014 - Dec 2015

  • Asst. Supervisor

    Jan 2013 - Dec 2013

  • Senior Customer Service Officer

    Jan 2010 - Dec 2012
• 

  Intertek Bangladesh

  Jan 2019 - now

  Deputy Manager