Cassandra McDermott

Experience

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  Camp Hollis

  Jun 2012 - Aug 2012

  Summer Camp Counselor

  Maintained overall wellbeing of children ages 8-14 years old for weekly overnight camp. Supervised children in various activities such as arts and crafts, sports, team building, and recreation. Distributed food at mealtime. Instructed participants on activities’ goals, procedures, and safety considerations to promote beneficial outcomes for all campers and staff. Encouraged skills development, creative expression, and overall positive health of campers. Use behavior modeling techniques to share and reinforce social skills. Show less

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  Western New England University

  Aug 2012 - May 2015

  Lab TA/Grader

  Assisted Professor in lab setup and cleanup. Created rubric and graded students classwork and labs. Maintained laboratory safety. Maintained lab chemicals.

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  YMCA of Greater New York

  Jun 2015 - Aug 2015

  Co-Leader of Counselors

  Coordinated weekly schedules for staff as well as daily activities for staff and children ages 5-14. Instruct participants on activities’ goals, procedures, and safety considerations to promote beneficial outcomes for all campers and staff. Develop age appropriate activities for arts and crafts, sports, team building, and recreation time to encourage skills development, creative expression, and overall positive health of campers. Use behavior modeling techniques to share and reinforce social skills. Show less

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  Walt Disney World

  Aug 2015 - Jan 2016

  Lifeguard

  Maintain Ellis Lifeguard Training to provide safety for 1000+ guests per day in Fortune 100 Company. Demonstrate ability to manage multiple tasks and work well under pressure in a high-volume, high-pressure, fast-paced environment. Direct guests around Disney property and provide recommendations based on their questions, concerns, and interests. Earned multiple Four Keys cards of recognition for exceptional guest service.

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  AMERICAN EAGLE OUTFITTERS INC.

  Mar 2016 - Feb 2019

  Support the Store Manager in developing and implementing the AE business strategy and leading daily operations. Collect and organize records and documentation for employee and store business files. Acquire talent following Equal Employment Opportunity standards conduct interviews, and cultivate adiverse workforce. Conduct mediation between employees and between employees and customers to provide resolution to conflict. Plan and develop detail-level work schedules for all associates, deliveries, and floor changes. Making schedule and payroll adjustments to meet business needs. Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results, assess growth potential, and set quotas. Accountable for training, developing, and coaching the associate team; providing appropriate level of performance feedback and engagement to increase confidence and capability. Coordinate new store opening schedules, sales promotion activities, multi-store associate trainings, team- building activities. Utilize Workday talent acquisition applications. Show less

  • Selling Manager

    Nov 2017 - Feb 2019

  • Sales Lead

    Mar 2016 - Nov 2017
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  AmeriCorps

  Mar 2016 - Aug 2017

  Homelessness Liaison AmeriCorps Vista

  Identify, by name, all homeless Veterans in their respective communities to find permanent housing solutions. Cultivate partnerships among stakeholders including: community organizations, city agencies, nonprofits, neighborhood associations, and block groups to build capacity and serve as volunteers for events. Plan and facilitate annual Homeless Point in Time Count to determine the amount of homeless individuals residing in the city of Las Vegas. Coordinate Project Homeless Connect, an annual event bringing together more than 150 providers from healthcare, housing, and transportation to judicial services to aid the homeless crisis. Ensure resources are being provided fairly among partnerships and community members. Integrate and analyze existing systems with new systems to better serve the homeless community. Develop a “no wrong door” approach to data collection so housing assessments can be completed anytime, anywhere a homeless person(s) willing to participate. Establish quality control procedures and “train the trainer” tools to ensure accurate data collection by providers and maintain staff skillset. Assist homeless individuals/families with Ticket to Home program to help reconnect with a family member who can house them until they are stable. Enter data in system to track future stints of homelessness. Interact and coordinate with law enforcement to aid in interviewing homeless population and provide conflict resolution among varying parties. Show less

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  Disney Store

  Jun 2019 - now

  Retail Sales Associate

  Facilitate positive guest experience through customer engagement and time management; asking open ended questions to assess guest needs and make appropriate suggestions. Lead associates in a high-energy, fast paced environment to provide a fun dynamic experience. Mitigate guest grievances in an effective and respectful manor to reach a positive solution for both parties. Ensure resources are leveraged among guests and staff.

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  Michael Kors

  Nov 2021 - now

  Stock Associate

  Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork. Collaborate with store manager in areas of risk management, physical security, and inventory management. Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times. Assist in the implementation and maintenance of all merchandising/ visual directives. Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction. Utilize Workday scheduling system. Show less