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Vinesh Singh

Vinesh Singh

Network Support Engineer

Followers of Vinesh Singh581 followers
location of Vinesh SinghHyderabad, Telangana, India

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  • Timeline

  • About me

    Principal Network Engineer

  • Education

    • Osmania University

      2008 - 2011
      Bachelor's degree Computer Science

  • Experience

    • ZOOM Technologies

      Aug 2010 - Mar 2013
      Network Support Engineer

      Field Engineer to provide remote support and Faculty for CCNA

    • Aricent

      Jun 2013 - Sept 2015
      Network Engineer

      Working as a TAC Engineer providing support to worldwide customers in configuration and troubleshooting the network.Working on complex problems requiring in-depth fault analysis and troubleshooting skills.Working with Engineering on customer driven product requests, enhancements and improving product feature offerings by providing customer feedback to internal cross-functional teams.Understanding the Customer/Business Partners service request and proving the technical assistance on call or over remote session.Configuration assistance to the customer/ Business Partners.Joining the maintenance window and assisting the BP/Customer in successful completion of activity.Weekly discussion with the premium customer to understand the outstanding service request and understanding their progress.Providing the RCA documents for the outages reported by the BP/ Customers.Working on Performance issues reported by the BP/Customers.Recreate the customer network in lab environment to check if the problem could be duplicated and to troubleshoot it.Managing and interpreting customer requirements.Troubleshoot Product, Codes and Configuration issues.Ensure On-Time escalation to L3 and Engineering (R&D) teamsEnsure consistent customer satisfaction.Document all communication with customers in the CRMNotify/Discuss with L2 /TL/Manager on Tickets that require assistance.Timely handoff (escalation) of cases that require technical or political dealing to L2/L3 TAC.Plan and constantly work on upgrading tech and product expertise.Contribute to the knowledge base/Tech Forum. Show less

    • DXC Technology

      Sept 2015 - Jul 2017
      ITO Service Deliver Consultant II

    • FactSet

      Jul 2017 - Apr 2018
      System Engineer II

    • Gap Inc.

      Apr 2018 - Dec 2020
      Senior System Analyst

    • SS&C Intralinks

      Dec 2020 - now

      • Principal Network Engineer

        Apr 2023 - now

      • Senior Network Specialist

        Dec 2020 - Apr 2023

  • Licenses & Certifications

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Sept 2020
      View certificate certificate

    • Oracle cloud infrastructure foundation associate

      Oracle
      Apr 2020