Scott Kliphon

Experience

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  US Air Force

  Dec 1984 - Dec 1988

  Minuteman III ICBM Crew Member & Instructor

  • Commanded a strategic, nuclear, intercontinental ballistic missile combat crew, C3 communication equipment and initiating/controlling launch and site security operations.• Trained the wing's 85 missile crews to ensure weapon system and emergency war order proficiency. Promoted to Instructor only seven months after certifying as a crewmember - one of a few in wing history promoted in such a short time.

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  Texas Instruments

  Jan 1989 - Sept 1994

  Software Configuration Management Engineer, Course Designer, and Team Supervisor

  • Led and trained 12 Defense Systems and Electronics Group (DSEG) Software Configuration Management (SCM) engineers, technicians and clerks. Organization obtained SEI CMM Level 2 and 3 ratings, ISO-9000 certification and the prestigious Malcolm Baldridge National Quality Award.• Co-developed a three-day, knowledge-based overview course on the principles of SCM while maintaining supervisory duties listed above. Course was nominated for a national instructional design award (NSPI). Developed a 200-page job aid describing how to best implement DSEG's newest problem tracking tool and trained DSEG SCM personnel on its use.• SCM engineer on key defense systems initiatives. Planned and implemented all phases of the SCM program including identification, control, change management, status accounting, customer reviews and audits.• Developed all training materials, and instructed project engineers on configuration methods and tools. Show less

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  Qwest Communications

  Oct 1994 - Sept 1998

  Systems Release Manager

  • Accountable for managing multiple relationships and their associated applications on critical, core-business projects, including an acclaimed Video-On-Demand product and telephony service roll-outs in Atlanta, Los Angeles, and Boston.• Coordinated, implemented, and communicated system/product changes, delivery contents, and integration scheduling on numerous, complex production and test platforms around the country.• Facilitated issue resolution between technical leads, peers, client executives, vendor management and product managers. Appointed single point-of-contact for all product change management programs. Show less

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  Pfizer

  Sept 1998 - Sept 2000

  Global Release Manager (Consultant)

  • Ensured the quality and timely deployment of the corporate Controllers’ financial management application and related documentation to offices throughout the United States, Europe, Australia, and Asia.• Processed multiple weekly releases and supported more than two dozen implementations impacting over 3000 users worldwide.• Led the efforts of 10 employees and consultants in improving overall department deployment cycle time by more than 100%.• Created a set of dynamic, repeatable processes through re-engineering and automation producing software management operations that were so coordinated and composed that they were acclaimed and adopted by many clients. Show less

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  AXA Equitable

  Sept 2000 - Nov 2001

  Senior Release Management (Consultant)

  • Managed the production release and software configuration efforts of all New York Corporate Systems (Human Resource, Financial and Legal) to ensure the successful implementation of new products and services into Production.• Key player in the upgrade of the corporate HR Benefits and Payroll system to PeopleSoft, moving the Controllers’ reporting system to the Data Center, and coordinating Disaster Recovery testing activities.• Coordinated release events with Data Centers to ensure service introduction didn’t adversely impact other enterprise entities.• Monitored hundreds of monthly corporate operational changes to avoid serious impact to clients’ test and production environments, and managed the activities that did impact. Show less

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  Computer Science Corporation

  Dec 2002 - Jul 2004

  PMO Release Manager

  • Managed the Infrastructure and Application production release efforts of the $400 Million Internal Revenue Service (IRS) Financial System Modernization project, known as the Integrated Financial System (IFS). IFS is one of the largest and most critical projects on the PRIME program - a historic, 15-year, $8 Billion contract awarded to Computer Sciences Corporation (CSC) and other prominent vendors (e.g., SAP, Bearing Point, SAIC, IBM) to modernize the IRS computer systems. The PRIME program is the first in the world to be rated CMM-SA Level 3.• Coordinated and communicated cross-functional project activities with all influencing groups, including Application Systems (e.g., SAP), Infrastructure Systems, Development Integration Lab Support, and Test & Evaluation. Has been essential in facilitating technical, schedule, and programmatic risks.• Produced and maintained the MSProject Release Schedule utilized by over 75 executives at the IRS, CSC, Bearing Point, SAP and others. Show less

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  Citigroup

  Jul 2004 - Oct 2007

  Vice President, Release Management

  • Top-rated Release Manager in Citibank North America Information Technology group (CitibankNAIT) that develops, validates, and implements all technical products and services for over 1000 retail branches and back office facilities. • Awarded a “Top 10%” employee within the Project & Release Management organization multiple times. Nominated by his primary business client in 2006 for a CitiStar Award, Citibank’s most exclusive peer-nominated award for excellence.• Responsible for ensuring timely development, validation, and deployment of over 200 key software projects into production annually through quarterly releases ($7-10 million cost per release). • Regular tasks include creation, management, and communication of the each release Content & Tollgate Matrix, Implementation Playbook, and Executive Dashboards that are distributed to hundreds of key business and technology managers throughout the organization. Show less

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  Lenovo

  Apr 2008 - Apr 2009

  Senior Project Manager

  • Concurrently leading several high-profile projects to on-time completion, utilizing limited team resources in both RTP and Beijing Data Center. Have established great confidence with sponsors, management, and project teams in just 6-months:• Segregation of Duties: Eliminate security risks and reduce manual resources associated with implementing manual controls to address PwC identified exposures. Redesigning all global S&A roles/profiles for more optimal use and administration.• WW Training – Productivity Pack: Acquire/Setup tools that enable the business to sustain process development & training in an ongoing, dedicated training environment, utilizing centralized, collaborative process documentation tools.• Lean Six Sigma Green Belt Project – Develop program-level Lessons Learned system. Increase participation and improve implementation of the LEAP lessons learned. Centralize data in a full-function, feature-rich Filenet BPM application. Show less

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  MassMutual Financial Group

  Nov 2009 - Mar 2010

  Release Manager (Consultant)

  Top consultant to develop a new Release Management practice for a maturing MassMutual enterprise. Also, acting as single POC Release Manager on Straight-Thru-Processing (STP) project, largest in MassMutual history. • Developed strategies, processes, procedures, and roles for new Enterprise Release Management function which is consolidating existing RM practices and personnel and evolving them to fulfill maturing company needs.• Created new tools and processes to establish Release Management on the STP project. Identified, monitored, and communicated changes to test environments, as well as developed production risk control and implementation plans. Show less

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  Bank of America

  Jul 2010 - Sept 2019

  Strategic Release Manager - Global Banking and Markets

  Senior Release Manager (RM) on the Global Banking and Markets Technology (GBAMT) Release Management team that manages over 70 Digital Channel, Fulfillment and Servicing, and Transaction Services applications, including the award-winning, industry standard CashPro Online (CPO) platforms ($1 billion+ revenue stream). • Most versatile, leading Release Manager on a 24/7/365 international team of 30 RMs with experience in all platform deployments. Manages bank provided processes to protect production releases from conflicting changes which requires constant scheduling and oversight of all changes (e.g., releases, infrastructure, patching) that are planned on the team application portfolio. Key member of Application Production Support (of which RM is a subset) leadership team.• Master coordinator of the GBAMT Event Calendar, integrating thousands of significant changes that come into Application portfolio release operations space for evaluation and scheduling.• Creates, maintains, and communicates to team and peer partners the weekly, Microsoft Project Weekend Release Plan that pulls all release milestones together into one integrated plan for all Lines of Business represented.• Interfaces with Product partners multiple times weekly to relay to them upcoming changes and service outages for the purposes of determining client impact for broadcasting client communications (including Targeted Bulletins).• Coordinates development and updating of annual Release Calendar with peer teams and multiple Lines of Business.• Holds weekly Release Control Board meeting to review release content additions and updates, evaluating the impact to peer teams (e.g., Performance Test, Quality Assurance, and Production Support) prior to approval.• Co-developed 45-page, RM Process Guide which defines team Guidelines, Lifecycle Processes (including Tollgates), and operating Procedures. Integrated adaptation to both Waterfall and Agile methodologies. Show less

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  MetLife

  Oct 2019 - Sept 2023

  Global Change Manager

  Drives initiatives related to ITIL Global Change Enablement (GCE) process compliance and improvement to protect MetLife’s live production environments. Leads US Change Advisory Board and approval of hundreds of IT change requests weekly.• Responsible for GCE training program serving 11k employees worldwide, through bi-weekly training, MyLearning library, and SharePoint Knowledge Base articles.• Change Freeze program and process owner, managing quarterly global freeze approvals (hundreds quarterly). Reshaping entire MetLife Freeze program by establishing LOB/Country/Region specific freezes and assisting regional leads in running.• Manages weekly Post Implementation Review process, reviewing Incidents caused by Change and interviewing Requesters to ensure solutions are developed and receive feedback that can improve Service Operations best practices.• SharePoint administrative lead managing team’s mature website including dozens of pages and hundreds of artifacts. Show less