James Devine

Experience

• 

  Capital Sound Hire Limited

  Mar 2010 - May 2010

  Warehouse Assistant
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  Bath Spa Live

  Oct 2010 - Feb 2012

  Front-of-house Assistant
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  Freelance Production/Event Manager

  Jun 2011 - now

  Events Professional

  Greenwich Comedy Festival | Front of House | Sep 2020Adelaide Fringe | Box Office Supervisor | Feb-Mar 2020Global Parliament of Mayors | Event Manager | Oct 2018 Boomtown Fair | Comms Supervisor | Aug 2018 Le Mans Classic | Campsite Manager | Jul 2018 Bristol Comedy Garden | Stage Manager | Jun 2018 RISE Youth Dance | Tech Production Manager | Apr 2018 D&AD Awards Ceremony | Event Assistant | Apr 2018 Data for Development Festival | Event Manager | Mar 2018 Emotive Circus Arts | Event Coordinator | Sep-Oct 2017 Boomtown Fair | Area Supervisor | Aug 2017 Secret Solstice | Production Assistant | Jun 2017Outlook & Dimensions Festivals | Volunteer Management | Aug-Sep 2016 Bath Folk Festival | Event Manager | Aug 2016 Sunfall Festival | Gates Assistant | Jul 2016 Love Saves The Day | Artist Liaison | May 2016 University of Bath SU | Artist Liaison | May 2016 Only Connect | Senior Event Manager | Sep 2015 Arcadia | Artist Liaison | Sep 2015 Bristol Kite Festival | Traffic Supervisor | Aug 2015 Boomtown Fair | Box Office Assistant | Aug 2015 Love Saves The Day | Artist Liaison | May 2015Bright Event Management | Event Assistant | Dec 2014Love Saves The Day | Area Manager | May 2014Hard Rock Hell Bath/Bristol | Event Coordinator | Jun-Dec 2011 Show less

• 

  At-Bristol Science Centre

  Apr 2015 - May 2016

  - Overseeing the running of events in the At-Bristol event spaces- Working closely with clients to ensure that all aspects of their event brief and expectations are met - Supervising a team of event staff during events - Worked alongside the marketing department to interview At-Bristol customers about their experience at the venue- Used a friendly approach to have conversations with visitors about their views on the venue

  • Casual Event Manager

    Sept 2015 - May 2016

  • Visitor Research Interviewer

    Aug 2015 - Sept 2015

  • Event Support Staff

    Apr 2015 - Sept 2015
• 

  Business Showcase South West

  May 2015 - Oct 2018

  Assistant Event Manager

  Event Coordination:- Organized a major business exhibition, overseeing 200 exhibitors and engaging over 1,000 delegates.- Demonstrated exceptional event coordination skills, ensuring seamless execution and high attendee satisfaction.Leadership and Supervision:- Led event setup, supervising venue staff and contractors, managing layout, booth allocation, and technical setup for an appealing and functional exhibition space.Stakeholder Management:- Established strong relationships with exhibitors and delegates, addressing needs promptly, ensuring maximum customer satisfaction.Career Progression:- Promoted from Event Assistant (2015) to Assistant Event Manager, showcasing adaptability and leadership skills. Show less

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  Komedia

  Sept 2015 - Nov 2017

  Strategic Event Management: - Led the Operations Team and managed end-to-end event operations at Komedia Bath, ensuring seamless planning and execution of a wide range of events. - Demonstrated exceptional organizational skills in planning events from conceptualization to their successful completion, maintaining meticulous attention to detail throughout the process.Inventory and Supply Chain Management: - Maintained accurate stock levels and implemented efficient inventory management practices. - Ensured timely and precise food orders by collaborating closely with the kitchen team, guaranteeing that all orders were accurate and delivered promptly to enhance customer satisfaction.Process Optimization: - Identified and implemented the use of the food pre-order service, Tell The Chef, streamlining the ordering process and enhancing customer experience. - Implemented innovative solutions to enhance operational efficiency and improve customer service.Team Leadership and Development: - Oversaw the training and continuous development of staff, fostering a motivated and skilled team.- Monitored staff performance, providing constructive feedback and guidance to ensure high-quality service delivery.Conflict Resolution and Problem-Solving: - Managed on-the-ground issues during events, employing effective problem-solving skills to ensure smooth event flow. - Addressed challenges promptly and efficiently, maintaining a positive atmosphere and excellent customer experience. Show less

  • Bar and Events Manager

    Sept 2016 - Nov 2017

  • Duty Manager

    Mar 2016 - Sept 2016

  • Sales and Marketing Officer

    Sept 2015 - Sept 2016
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  We The Curious

  Nov 2017 - Dec 2018

  Big Screen Producer

  Outdoor LED Screen Management:- Managed day-to-day operations of a prominent outdoor LED Big Screen in Bristol, ensuring seamless functionality.Event Planning and Management:- Planned and managed free film and sports screenings for audiences of up to 1,000 attendees.- Orchestrated special events, including the first city-center public screening of a hockey final worldwide and the world's inaugural 5G public showcase event, enhancing community engagement.Digital and Social Media Management:- Managed the Big Screen's social media and website, leading to an 80% increase in followers.- Created engaging content, fostering community interaction, and enhancing the screen's online presence.Revenue Optimization:- Maximised advertising and sponsorship revenue, ensuring financial sustainability for the Big Screen.- Implemented innovative revenue-generating techniques, forging partnerships with businesses and sponsors to support operations and community events. Show less

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  Tennis Australia

  Sept 2019 - Feb 2020

  Accreditation Supervisor

  Accreditation Management:- Assisted in managing accreditation applications for 25,000+ individuals at the Australian Open 2020, ensuring a smooth process for all participants.Project Management and Data System Development:- Contributed to the development of AODB data management system, enhancing accuracy and accessibility of accreditation information.Operational Planning and Implementation:- Collaborated in creating detailed operational plans for accreditation facilities, overseeing logistics for seamless operations.Stakeholder Communication:- Fostered clear communication with Group Administrators, addressing access requirements and providing training and support.Policy Development and Procurement:- Developed and updated accreditation policies, liaising with stakeholders. - Assisted in procurement and management of accreditation materials.Data Management and Reporting:- Designed data-tracking spreadsheets, providing updates to senior operations team. - Reported key metrics for decision-making.Team Leadership and Event Management:- Managed on-site accreditation offices, overseeing recruitment, rostering, and leadership of dedicated staff.- Ensured efficient operations and positive attendee experience. Show less

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  Formula E

  Mar 2021 - now

  Accreditation Management and Leadership:- Managed Formula E race accreditation for the ABB FIA Formula E World Championship, accrediting 9,000+ attendees per event across global locations.- Led core accreditation operations team and provided guidance to global Accreditation Support Teams.- Served as direct accreditation account manager for Commercial Partners, negotiating over-delivery of rights for partners like ABB, Julius Baer, TAG Heuer, DHL, and Michelin.Operational Excellence and Sustainability Initiatives:- Implemented cost-saving measures, saving £17,000 in travel and hotel expenses.- Developed improved operational processes for anti-slavery policy and Health and Safety compliance.- Implemented sustainable initiatives, emphasizing recyclability of Formula E Accreditation passes for environmental efforts.Project Management and Collaboration:- Project-managed Accreditation and Access Control for Formula E races, ensuring smooth processes during high-intensity events.- Managed access control rights for Seasonal and Event Specific suppliers, ensuring secure event access.- Collaborated effectively with key stakeholders, fostering positive relationships and aligning accreditation processes with event objectives.Process Improvement and Reporting:- Improved reporting processes, enhancing efficiency and accuracy in accreditation processes.- Planned accreditation projects meticulously, managing applications, approvals, pass printing, logistics, security, and access control.Software Proficiency and System Optimization:- Managed Accreditation System software "Ticket Organizer" by mtms, enhancing system efficiencies for team and accredited ecosystem.- Utilized software including Smartsheet, MS Excel, and MS PowerPoint for managing trackers, project plans, and inter-departmental communications. Show less Onsite Accreditation Management:- Managed Formula E Accreditation Centre onsite, acting as the primary liaison for stakeholders.- Ensured seamless accreditation processes for media, broadcasters, staff, and guests, enhancing attendee experience.Pandemic Response and Integration:- Collaborated with Formula E PCR Testing Team, integrating accreditation and testing systems effectively.- Implemented rigorous protocols, safeguarding the Formula E "Bubble" and ensuring participant and attendee safety.Exceptional Performance and Leadership:- Recognized for outstanding performance, demonstrating competence and dedication during probation.- Promoted to Race Lead Project Manager, managing tasks with precision and efficiency. Show less

  • Senior Accreditation Manager

    Dec 2023 - now

  • Accreditation Manager

    Apr 2022 - Dec 2023

  • Accreditation Coordinator

    Mar 2021 - Apr 2022