Emmy Hermes

Experience

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  WUTK, 90.3 The Rock

  Jan 2007 - May 2008

  Disc Jockey

  Student-run stationPosition required a friendly, quick thinking disposition with excellent communication skills and an assertive personality, one that is consistent and credible;Also an active member of the station’s Music Department; tasks included music programming and contending with album promoters

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  The Volunteer Channel

  Aug 2009 - Dec 2009

  Production Assistant

  The Volunteer Channel is a university student-run television station. I worked on the set of a weekly program titled "World View." While on set I took part in a variety of procedures that are in direct relation to live and taped television production that include camera usage, audio, graphics and chryon, usage of the switcher, etc.

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  WNFZ, 94.3 The X

  Jan 2010 - Apr 2010

  Production Intern

  WNFZ is a part of the multimedia conglomerate, South Central Media.I worked with the daily morning show and assisted with hosting the program. Ultimately, I was assigned the created position as “in-house photographer;” I photographed events as well as scheduled guests.

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  Strategic Health Care

  Sept 2010 - Dec 2010

  Legislative Intern

  Fulfilled PR and communication needs. Created and delivered effective marketing strategies for newly established organizations;Practiced copy writing and editing; Researched and developed comprehensive internet forums for clients.

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  High Five Entertainment

  Jun 2011 - Jun 2011

  Production Assistant

  2011 Country Music Television AwardsRed Carpet Event

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  Families USA

  Aug 2011 - Dec 2011

  Communications Intern

  Worked alongside the communications team with the primary goal of handling the press, pitching stories to local and national reporters, and updating the organization's story bank.

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  Living Classrooms of the National Capital Region

  Jan 2012 - Mar 2012

  Sales & Marketing Intern

  Updated and maintained the organization’s social media presence while assisting in implementing innovative marketing and recruitment tactics

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  LivingSocial

  Mar 2012 - Sept 2012

  Consumer Advocate

  Educated LivingSocial consumers on daily deals and how to interface with the website and organization. Answered questions and troubleshoot issues for consumers. Built and strengthened relationships with consumers by acting as a brand ambassador for LivingSocial and provided exceptional member experience.Fast-paced and deadline oriented environment. Answered over 100 emails and phone calls per day while consistently maintaining above average scores on weekly Quality Assessments.Database: Salesforce Show less

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  American Society of Travel Agents

  Sept 2012 - Oct 2014

  Manager of Global Member Services

  The position reports to the Director of Membership and is responsible for supervising the Member Care Coordinator. In addition to general member care, I also work specifically with Domestic and International Chapter Presidents, Board Members, Premium Members, and all other prospective members or event attendees. Responsibilities include management of member communication and retention, attendee sales, chapter services, Board of Directors services, international chapter services, and spearheading the annual national/chapter elections.Completely revamped the ASTA Chapter Program by creating valuable marketing collateral and resources in conjunction with implementing an effective communication plan from Headquarters.Database: IMIS Show less

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  Independent Travel Blogger

  Oct 2014 - Aug 2015

  Travel Blogger

  Took part in a three month solo journey through Europe with nothing but a map and a backpack. Documented trip through multi-media tools at http://www.emmyhermes.tumblr.com/. I am consistently looking to enhance current skill set with the ultimate goal of selling travel and sharing my experiences with the world. Featured Contributions:Singles Travel Companyhttp://singlestravelcompany.tumblr.com/post/121852514331/iceland-arrival-in-reykjavikhttp://singlestravelcompany.tumblr.com/post/121960757061/reykjivik-city-walking-tourhttp://singlestravelcompany.tumblr.com/post/122259468676/icelandic-roadtrippinghttp://singlestravelcompany.tumblr.com/post/122946129651/icelandic-folklorehttp://singlestravelcompany.tumblr.com/post/122970298756/iceland-on-a-time-crunchYour Friend In Italyhttp://yourfriendinitaly.com/blog/contrasts-of-italy-venice/http://yourfriendinitaly.com/blog/contrasts-of-italy-rome/http://yourfriendinitaly.com/blog/naples-sorrento-amalfi-coast/American Society of Travel Agents (ASTA)http://www.astablog.org/2014/11/ Show less

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  Courier-Journal Media

  Mar 2015 - Aug 2015

  Regional Account Coordinator

  Works closely with Account Executives to ensure successful contract fulfillment for advertisers with both print and digital advertisement campaigns. Builds strong rapport with clients and promotes expansion of services like Facebook campaigns, digital push-down ads, website takeovers, etc.

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  FareHarbor

  Sept 2015 - May 2016

  Channel Development Associate

  The FareHarbor Channel Development Team is responsible for helping clients (the majority of which are adventure tour operators) grow their distribution channels. We work closely with our clients and their partners to make the booking and invoice process seamless for all.

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  Exclusive Resorts

  May 2016 - Sept 2021

  (This responsibility is supplementary to my full-time account managerial role.)• Demonstrate strong leadership skills through positive attitude, creative problem solving, and taking initiative to go above and beyond the role of Membership Account Manager• Mentors individual Membership Account Managers through motivational interactions, sharing best practices and coaching• Conduct phone screens and panel interviews to hire new Membership Account Managers• Execute orientation for 1-7 Membership Account Managers within a 6-7 week training curriculum averaging 15-20 new hires per year• Ensure new hires can successfully apply trained practices to work situations with the aim of achieving the highest possible level of personal, team, and customer satisfaction• Create and deliver presentations via Zoom and/or live as needed• Create and execute product knowledge training through creative methods such as bimonthly Lunch and Learns• Maintain in-depth knowledge of policies, procedures, messaging and best practices• Update training materials for properties, policies and procedures consistently to keep up with ongoing improvements, changes and company growth Show less Provides exceptional service and account management, establishes a vacation strategy and ensures the highest quality experience for over 75 high-net-worth Club members. Responsible for retention and collection of an average $3,500,000 annually in Club revenue for membership dues. Introduces and on-boards new members to the Club by facilitating orientations, interpreting individual client contracts, and learning clients’ individual travel patterns to ensure successful memberships. Continues to train clients on new properties, website, policies and benefits. Promoted to Membership Account Manager II in March 2018. Show less (This responsibility is supplementary to my full-time account managerial role.)• Demonstrate strong leadership skills through positive attitude, creative problem solving, and taking initiative to go above and beyond the role of Membership Account Manager• Mentors individual Membership Account Managers through motivational interactions, sharing best practices and coaching• Conduct phone screens and panel interviews to hire new Membership Account Managers• Execute orientation for 1-7 Membership Account Managers within a 6-7 week training curriculum averaging 15-20 new hires per year• Ensure new hires can successfully apply trained practices to work situations with the aim of achieving the highest possible level of personal, team, and customer satisfaction• Create and deliver presentations via Zoom and/or live as needed• Create and execute product knowledge training through creative methods such as bimonthly Lunch and Learns• Maintain in-depth knowledge of policies, procedures, messaging and best practices• Update training materials for properties, policies and procedures consistently to keep up with ongoing improvements, changes and company growth Show less

  • Lead Account Manager, Training and Development

    Mar 2021 - Sept 2021

  • Membership Account Manager II

    Mar 2018 - Mar 2021

  • Membership Training Team Member

    Jan 2018 - Mar 2021

  • Membership Account Manager

    May 2016 - Mar 2018
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  Rocky Mountain Cannabis

  Sept 2021 - Mar 2024

  RMC is a retail management company, overseeing operations in 20 locations across multiple states. As Human Resources Director, I operated as a department-of-one, managing HR in a general capacity. Responsibilities included, but was no limited to, the following:- Worked closely with the Operations and Accounting Teams to ensure all RMC locations remained compliant (both professionally and in regard to cannabis law on a state and federal level).- Created, established, trained and administered the following, for both the corporate team and for the store team members in multiple markets: corporate quarterly OKRs, medical and retirement benefits, a universal performance review system, onboarding procedures, hiring and interview training, mentor program, and the Talent & Culture Team. - Handled conflict resolution as needed, leading internal investigations with discretion and integrity. - Assisted C-suite in corporate hiring and employee growth plans. This is inclusive of managing job descriptions, job posts, and the recruitment process that follows. Strategized with the appropriate departments for tailored job posts and hiring technique.- Managed company handbook and correlating core values.- Managed company LOA & FMLA processes and negotiates contracts for our business partners (i.e. insurance brokers, Google Suite, HR Software, etc.)- Took an active leadership role in company expansion, opened 10 new retail locations in a new market in less than a year; Led the charge on the talent acquisition and training fronts- Met with partnered insurance brokers regularly to ensure we’re offering the best plans. - Completed bi-weekly payroll and associated expenses. Show less

  • Human Resources Director

    Jan 2022 - Mar 2024

  • Human Resources Administrator

    Sept 2021 - Jan 2022