Melissa Granda

Experience

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  YM INC.

  Nov 2010 - Apr 2017

  -Attend meetings regarding the various banners of the company, and introduce projects that will need to be worked on in order to reflect corporate decisions. -Analyse and share recommendations to improve/modify existing processes. -Confidently develop business cases, functional specification reports, and roll out timelines for the various projects being designed. -Arrange and attend meetings with different departments to propose further changes and developments needed in order to meet corporate objectives. -Effectively manage multiple projects/tasks varying in complexity, while meeting deadlines, and working well under pressure. Show less -Work with stores across the various banners of the company to resolve any problems encountered with their POS systems -Troubleshoot peripherals and components of the POS to resolve any hardware malfunctions -Resolve any software malfunctions the stores may experience with their POS -Help store managers review any keying procedures that they may not be familiar with -Ensure the stores sales poll the night before, and if not, complete the process before they can open for business the next day -Place service calls and dispatch techs to replace units and perform hardware resets to different stores across the banners. Show less

  • Business Analyst

    Feb 2016 - Apr 2017

  • POS Bilingual Support

    May 2015 - Feb 2016

  • Retail Sales Representative

    Nov 2010 - May 2015
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  RuffaloCODY

  Sept 2012 - Jan 2014

  Student Representative Caller

  Contact McMaster alumni and encourage donations towards various scholarships and departments in order to meet daily goals and annual objectives.

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  SAM Program

  Jan 2015 - Apr 2015

  Seniors Adult Day Program Coordinator

  - Work with seniors who have chronic illnesses and disabilities - Organize activities to promote cognitive, physical and social exercises - Prepare meals and provide a positive atmosphere for seniors to socialize

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  Bodiworks Health Institute

  Feb 2015 - Jun 2015

  Social Play Program Coordinator

  Lead a two hour weekly social play program for children with special needs. Organize activities and review worksheets focused on weekly themes to develop their social skills and appropriate behaviour. Work with children who have autism and Down's syndrome to enhance their motor and sensory skills over a long period of time.

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  UniversalCare Canada Inc.

  Jun 2016 - Jan 2018

  -Develop, promote, and maintain a wide range of volunteer opportunities within the organization-Ensure volunteers are staffed to support the various areas of operations in the facility-Conduct and/or arrange for volunteer orientation and training-Schedule all volunteer activity-Organize and participate in volunteer recognition programs and special events-Recruit, interview and place applicants for volunteer work-Host and attend recruiting events within the community to attract qualified candidates-Provide ongoing support and guidance for volunteers-Facilitate distribution of information relevant to volunteers-Develop and oversee program budget Show less -Promote therapeutic recreation both internally and externally through practice, research, and education. -Assist, implement, and evaluate recreation programs and services for all residents. -Create and facilitate Montessori Based Dementia Programming, along with specialised restorative care. -Ensure all residents assessments are kept current within the guidelines of the recreation assessment program (PCC)-Update records and documents according to standards, including progress notes, care plans and statistical data. Show less

  • Resident Program Manager

    Jun 2017 - Jan 2018

  • Volunteer Service Manager

    Mar 2017 - Jan 2018

  • Life Enrichment Aide Worker

    Jun 2016 - Mar 2017
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  Bayshore HealthCare

  Jan 2018 - Apr 2020

  Care Manager

  -Build and nurture relationships with referral sources, families and clients within a defined geography -Promote Bayshore Home Health through participation in local healthcare or business committees as well as community events. -Assess or arrange for the initial consult with clients and families requiring licensed and unlicensed care and service -Maintain the role of single point of contact for clients and families for all matters -Support employees to ensure that client needs are being managed and that there is compliance with all federal and provincial legislated standards of practice as well as company policies and procedures. -Liaise with other members of the care team and community as required. -Provide in-person and virtual support for clients and caregivers as necessary on a 24/7 basis Show less

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  Sienna Senior Living

  Feb 2021 - Sept 2022

  Director of Resident Programs and Admissions

  • Planning, coordinating, directing and monitoring the effectiveness of all operational activities within the programs, wellness and recreation departments.• Managing, planning, and evaluating a wide range of services and activities to meet the needs of the resident in accordance with quality management, legislative requirements and organization standards.• Assessing of individual resident activity and leisure requirements, interests and abilities in order to identify needs, develops appropriate support to optimize resident involvement, and introduces new and/or modified activities, programs, services as applicable. • Participating in the recruitment, team member and labour relations, orientation, occupational and non-occupational injury/illness, performance management, training, education and other people related functions of the Long Term Care Community for respective department team members. • Ensuring that all required programs and therapy committees are functioning within their terms of reference and areas of responsibility. • Assisting in linking residents and family with resources and services both within the Long Term Care and community. • Performing other duties as assigned. Show less

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  Holland Bloorview Kids Rehabilitation Hospital

  Aug 2022 - now

  Registered Practical Nurse

  • Use theoretical and evidence based practice to plan, implement and evaluate nursing care for inpatient clients• Provide strength based nursing care that promotes and supports the physical, psychosocial, and spiritual well-being of clients and families• Practice culturally competent care• Work in partnership with client/family and interprofessional team to facilitate appropriate, timely and effective discharge/transition planning• Advocate for clients/families with goal of effective outcomes and appropriate use of resources• Support and respect the client/family’s rights to make decisions based on their own values, beliefs and experiences Show less

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  Metta Lifestyles

  Nov 2023 - now

  Manager of Care

  • Lead the strategic planning, development, implementation and evaluation of all care-related programs and initiatives to residents.• Provide care as well as procure and administer medications, including injections and narcotics,• to residents.• Complete care assessments for new residents joining the community.• Effectively supervise health and wellness teams.• Participate in HR duties, including recruitment, organize staff orientation and in-service training,• maintain scheduling for health & wellness staff, conduct regular performance reviews, assist instaff development and coaching.• Demonstrate progressive leadership and hands-on approach to monitoring and evaluating resident care.• Resolve issues or concerns with prompt, effective and sound judgement whilst ensuring compliance and evaluating outcomes with care teams when applicable.• Lead company initiatives related to regulatory compliance and resident health initiatives.• Foster a collaborative and strong relationship with residents, local community, community agencies, physicians, healthcare facilities and other community stakeholders.• Contribute to maintaining a positive, resident-centered work environment.• Maintain high standards of superior customer service.• Provide on-call support when required. Show less