Dayna Henderson

Experience

• 

  Quomation Insurance Services

  Oct 2013 - Dec 2018

  Collaborated with customers at the management level to assess current needs, trends, and deficiencies in order to develop targeted onboard training.Hosted bi-weekly webinar training to upskill existing users.Created, organized, and edited training manuals and other educational materials.Scripted, recorded, edited, and uploaded instructional videos using TechSmith Camtasia.Designed and rolled out a new training program and curriculum schedule for sales and support personnel.Traveled to 6 trade shows a year to demo software products. Show less

  • Software Trainer

    Oct 2014 - Dec 2018

  • Implementation & Technical Support Specialist

    Oct 2013 - Oct 2014
• 

  LendingClub

  Jan 2019 - now

  Delivering learning experiences that engage new hires and support the continued development for our tenured population in customer service and collections.Passionate in facilitating company-wide personal and professional development trainings.Proudly involved in leading DEI efforts for Operations and ERG co-chair for LC's Asian American and Pacific Islander community.

  • Learning Performance Manager

    Mar 2024 - now

  • Sr Learning Performance Specialist

    Oct 2022 - Mar 2024

  • Learning Performance Specialist

    Jun 2022 - Nov 2022

  • Learning and Development Facilitator

    Jan 2019 - Jun 2022