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Lee Webster

Lee Webster

Service Provider Manager

Followers of Lee Webster1000 followers
location of Lee WebsterCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    General Manager

  • Education

    • Brebner High School

      1988 - 1992
      Matric

    • University of Cape Town

      2012 - 2013
      Postgraduate Diploma Management Practice

    • Moonstone Business School of Excellence

      2019 - 2019
      RE 5 Finance and Financial Management Services RE 5- Representatives in all Categories of FSPs

    • Graduate School of Business - University of Cape Town

      2012 - 2013
      Post Graduate Business Administration and Management, General Post Graduate

  • Experience

    • International SOS

      Jul 1997 - Aug 2007
      Service Provider Manager

      • Quality control of Towing Service• Quality control of Home assistance providers• Negotiating rates and services with Road and Home providers• Quality control of Medical Service providers• Updating and maintaining in-house and global provider databases• Compiling monthly reports on providers• Complaint resolution

    • WNS Global Services SA

      Sept 2007 - Jan 2018

      Facilitating change Management Define performance objectives, Strategic decision making Information system updates Human resources management Develop and implement an on-going business plan to achieve KPI and further improve performance. Financial management of budgets Thinking/ strategy inputs Action/focus/innovation outputs Daily Performance Stats reviewRelationship building with internal and external stakeholders Establish strategic relationships with various key stakeholders to facilitate change in and outside of the company Project Management Organizing and planning of staff changes and movements Ensure achievement of intraday and MTD service levels Review and define training methodologies with internal and external partners Responsible for overall financial results achieved of the campaign Show less

      • Snr Operation Manager

        Oct 2013 - Jan 2018

      • Operations manager

        Sept 2007 - Oct 2013

    • Teleperformanace

      Mar 2018 - Aug 2018
      ACCM

      Contract for Utilities provider in the UK

    • Indox – Professional Document Collection and BPO services

      Mar 2019 - Oct 2020
      Senior Operations Manager

    • Boomerang SA

      Feb 2021 - Jan 2025
      Campaign Manager

    • Private

      Jan 2025 - now
      General Manager

  • Licenses & Certifications

    • RE-5 Regulatory Examination

      Moonstone Business School of Excellence
      Apr 2019

    • Project Management

      Damelin
      Nov 2002

    • Post Graduate Diploma in Business Management

      University of Cape Town