Reginald L Jackson Sr

Experience

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  IBM

  Jan 1996 - Jan 1998

  AS 400 Software Analyst

  AS/400 Mainframe Software Support Provided, and sold Software/Hardware Solutions to clientsReceived inbound calls and routed customers to tech support/sales personnelServed as Help Desk for technical customer support calls and referred to 2nd tier support, provided assistance in dealing with customer issues, concerns, and emergencies

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  Staples

  Jan 1998 - Jan 1999

  Hardware Technical Manager

  Supervised, trained 5+ IT sales associates/hardware technicians Installed various computer hardware in IBM and Macintosh based systemsAdvised and referred local businesses for backbone cabling and fiber optic upgradesProcessed and tracked RMA/Returns for vendors and customers

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  Northern Arizona Healthcare

  Jan 1999 - Jan 2003

  Network/PC Technician

  Configured, and supported various Windows 2000 Networks and VPN'sBuilt, maintained Ghost/image cast servers for various OS and software configurations Migrated, imaged, and deployed windows 2000 to Windows XP pc conversion. Analyzed procedures, recommended systems applications and hardware useIntense troubleshooting/diagnostics and repair of Dell, HP, and Compaq systemsProvide end user training for Microsoft Office, Windows 2000, Corel Word Perfect, and the Acrobat line of products Show less

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  2003-2005 ComputerRepair

  Jan 2003 - Jan 2005

  Computer Technician

  Supervised technicians on repairs, and custom buildsWorked with vendors for RMA's, and orders for needed equipmentPerformed on site networking, and setup wireless access points Coordinated internships, trained employees for A+ CertificationBuilt, repaired, sold personal computers, laptops, and servers to clients

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  2004-2006 Northern Arizona University

  Feb 2004 - Feb 2006

  Resident Assistant

  Develop and maintain responsible and supporting living environment for 32 diverse family housing apartment residentsAssist with departmental processes including facilities issues, check-ins/outs, administrative duties, RA selection, and the annual Quality of Life surveyPlan, design, organize, implement, assess academic, educational, and social programs for Family Housing students and their childrenCo-Advise Community Development AssociationAdvise, counsel, assist residents by mediating conflicts, and responding to resident concerns and issuesParticipate in 24-hour on call duty for response to crisis situations, emergencies, and resident needsInterpret and enforce university mission and departmental policiesPlan, create, and distribute communication materials Show less

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  2005-2006 Flagstaff Unified School District

  Sept 2005 - Sept 2006

  FACTS Program Director

  Responsible for monthly, weekly, and, daily accounts receivable for over 1100 families. Responsible for developing, scheduling, and presenting training classes, and seminars for Team Leaders, Site Managers, and Staff.Responsible for balancing a $1.2 million dollar FACTS budget.Responsible for supervising 11 sites, with 90 staff members with standard duties that include scheduling daily activities for FACTS students, scheduling field trips, maintaining student records, training site staff, and meeting with parents.Responsible for the maintenance, upgrade, and purchase recommendations for all FACTS sites computer equipment. Evaluate, recommend, and award scholarships for FACTS families based on financial need. Show less

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  Onforce

  Jan 2006 - Sept 2011

  Network Administrator

  Independent contract work that allow a owner to accept and reject work orders. Once accepted, your bound by contract to complete the designed work orders. Network Administrator work are done on these type of contracts. Setting up servers, active directory, using SCCM to send up updates and deploy images. Due to having a clientele of corporate, and consumer clients job needs ranged from personal training to major server deployment.

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  NARBHA

  Nov 2006 - Aug 2011

  LAN Specialist

  Supported Novell network 100+ users to current Microsoft Active Directory standardsBackup support for Network Administrators for Novell, Unix, and Window serversImplemented software/Hardware purchasing program which saved the company approximately $40K per yearTrained, orientate, advise all new users to current Microsoft Novell, Adobe, and Unix software productsManage Virtual servers with VMWare and desktops with VMWare viewConfigure and support Dell, and Cisco switches/RoutersSupport and deployed Polycom and Cisco video/voice solutions for local and WAN customersCreate, maintain, and support documentation for training and continuous education for team members, staff, and supervisorsInstalled, supported, and deployed Cisco Aironet 300 series business class wireless technology Support of site data replication and disaster recovery sites (Hot/Cold) in conjunction with IO Data incorporated. Show less

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  Banner Health

  Sept 2011 - Jun 2012

  LAN Applications specialist (Sonora Quest Labs)

  Dedicated site technical directly involved with the setup, installation and maintenance of end-user workstations and laptops including (but not limited) troubleshooting, helpdesk responsibilities and inventory control. Creation of network based Windows 7 imaging and deployment. Software deployment via scripting.

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  MDI Group

  May 2012 - May 2013

  Proven track record solving IP network issues in timely and cost efficient manner while maintaining client Service Level Agreements up-time.Exceptional experience working in fast-paced, deadline-oriented environments.Supported seven high schools along with the district office involving a mixed network comprised of Cisco, D Link, and Micro Tik routers and switches. Administer 8000+ servers in a multi domain environmentAutomated patch management using SCCM 2007 & 2012Administer Windows Servers using vSphere, SSH, RDPVMWare clustering using vSphereUpdate, resolve incident tickets documenting system outagesAnalyze, troubleshoot, resolve alerts, capacity constraintsParticipate in change control processPerform root cause analysis for outages, issues, recommend/implement fixesMonitor performance

  • Network Engineer (Contractor)

    Feb 2013 - May 2013

  • Network Systems Administrator

    May 2012 - Feb 2013
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  Independant IT services consultant

  Jul 2013 - Jan 2014

  Network Engineer

  Network Engineer tasked with providing and acquiring a full range of IT service offerings. I offer value added services and solutions to small/medium business in the greater Phoenix area. My task is to make the process of finding high skilled, highly trained Microsoft/Cisco professional staffing right in line with the needs of the smaller company.

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  LearnVest, Inc.

  Jan 2014 - Mar 2015

  IT Helpdesk Administrator

  Learnvest Arizona technical lead tasked with Network/ Hardware/Software application delivery in support of the hardest working individuals in the financial world.

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  State Farm

  Jul 2015 - Mar 2023

  Implements, integrates, and supports State Farm infrastructure with technical applications and related vendor software/hardwarePerforms research on infrastructure technologies and tools; designs and implements infrastructure architecture; implements and upgrades productsResponsible for the integrity of the infrastructure through product selection, development, understanding and managing the infrastructure, performance, and stabilityDevelops, follows, and/or implements infrastructure policies, strategies, guidelines, standards, and procedures Show less

  • System Analyst

    Jul 2015 - Mar 2023

  • System Analyst

    Jul 2015 - Mar 2023
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  COUNTY OF MERCED

  Dec 2024 - now

  Network System Support Analyst