Austin Crowley

Experience

• 

  Simple Studios

  Jun 2015 - Jun 2017

  Booking Associate

  • Handled booking information and invoices for over 100 clients daily; including large-scale bookings of several months for $1000+, rescheduling, and room requests.• Established long term relationships with clientele face-to-face and over the phone. This ensured return customers and more positive customer interactions.• Engaged in troubleshooting for delicate situations, such as special requests and complaints, with discretion.

• 

  A-List Education

  Nov 2016 - Sept 2018

  School and Institutional Partnerships Coordinator

  • Assisted clients and prospective clients daily with troubleshooting over the phone and via e-mail,increasing client SLA by 45%.• Created content for the company’s website including blog posts, promotional text, and products/services descriptions; one post per week, website editing was daily.• Proofread copy for company website and classroom materials; edited 3 pages a week.• Wrote proposals for conferences around the world in order for the president to host workshops; oneproposal a week, successful proposals led to 100+ qualified business leads.• Gathered thousands of qualified leads in schools and other education companies and entered thedata into excel spreadsheets. Show less

• 

  One Medical

  Jun 2019 - May 2021

  • Aligned with company operations team and leadership to generate national standardworkflows, test-run new operational initiatives, and handle internal feedback from healthcareproviders and admins during the COVID-19 pandemic.• Engaged with high-level senior leadership, patients, and individual contributors in written and verbalcommunication to ensure alignment and clarity of mission on a daily basis.• Championed morale for hundreds of employees, helping ensure the safety and mental health ofthose on the front-lines of the pandemic. Served as main point of contact for hundreds of employeesand clinicians.• Participated in numerous process improvement initiatives and kaizens (one of which improved phoneSLA by 60%), coordinating cross-functionally to improve company processes and performance.• Collaborated with company marketing team on patient-facing content regarding the pandemic. Show less

  • Project Lead

    Apr 2020 - May 2021

  • Administrator

    Jun 2019 - May 2021
• 

  Indeed.com

  Jun 2021 - Dec 2021

  Learning and Development Coordinator

  • Coordinated a dozen employee learning seminars and coaching programs for approximately 200employees a week that ranged from leadership, legal training, DI&B, and public speaking.• Logged and reported statistics on seminar enrollment, cancelation, and attendance in annual andmonthly reporting, utilizing Tableau software; my reports lead to an increase of training enrollmentacross the company by 35%.• Assisted training for three new employees in the HR Coordinator role over the course of two weeks,face to face.• Managed support for 15,000 users of internal LMS software. Developed knowledge base documents,tutorials, and video guides to respond to employee questions and concerns Show less

• 

  Indeed.com

  Apr 2022 - Aug 2022

  Project Manager

  • Utilized agile methodologies to create a new company-wide professional development process fora global team of 15,000 employees. This involved large-scale change management that improved the employee development and budget utilization by 75%.• Managed stakeholders and cross-functional teams within HR, Finance, Localization, and ITdepartments to ensure successful launch and operation strategy. Maintained stakeholderengagement throughout project.• Oversaw budget distribution and cost planning of $100,000 per month; ensuring low cost to businessand improving learning quality for individuals by allotting yearly individual budgets not exceeding$1,000, scaling as demand rose and fell.• Leveraged Jira software for kanban task management in order to plan, launch, monitor, and controlthe project; this ensured successful launch two months after initial planning.• Coordinated and conducted meetings; maintained open communications and relationships withupper management, clients, and the project team; facilitated and kept stakeholders apprised of thestatus of projects; and responded to questions or inquiries.• Prepared project documentation which included: scope, timelines, project charter, and risk register.Allowing for easy template creation, and allowing for easy access to core of project assets Show less

• 

  From Arthur's Seat

  Oct 2022 - Sept 2023

  Editor in Chief - Poetry

  • Lead and supported a team of 25 individual contributors in the creation and publication of annualgraduate anthology which sold 100+ copies.• Collaborated with co-editor in chief and managing editors to ensure adherence to deadlines forpublication, successfully delivered the book on time and in budget.• Created marketing content, visual and copy, to promote sale of the book with use of Canva.• Managed and monitored stakeholder communications and engagement throughout the entireprocess, allowing for ease of approvals and delivery updates.• Developed risk register and project documents that detail all major steps in publication of theanthology for future books: timelines, stakeholders, e-mail templates, role definitions, and leadershipguidelines.• Oversaw team of six poetry editors in the selection and editing of poetry in anthology. Provided editingguidelines and guidance. Show less

• 

  Cadpeople UK

  Feb 2024 - Jun 2024

  Project Manager

  • Managed a project portfolio of international clients in engineering, bio-medical, and renewable energy sectors.• Supported a team of 8-10 3D artists & developers in creating visual solutions for clients.• Oversaw 10-20 projects at any given time, ensuring projects remained within scope and budget.

• 

  Mastercard

  Jul 2024 - now

  Manager Learning & Development