Novita Liling

Experience

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  PT Bank CIMB Niaga

  Jul 2006 - Jan 2012

  • Customer Experience & Service Quality for CIMB Preferred & Private Banking

    Feb 2011 - Jan 2012

  • Private Banking Segmentation & Loyalty Officer

    Nov 2010 - Feb 2011

  • General Procurement Officer

    Jul 2006 - Jan 2010
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  PT. Bank CIMB Niaga, Tbk

  Jan 2013 - Jan 2015

  Branch Innovation & Special Project Specialist (Project Administrator)

  - Responsible for the Group budget- Responsible for the implementation of the Project- Responsible of the delivery, training to Marketing team of Briefcase Banking Project- Organizing events for Briefcase Banking project- Handle any troubleshoot from the system of the project

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  PT Bank CIMB Niaga

  Jan 2016 - now

  Preferred Policy & Process Improvement Specialist

  - Cooperate with the risk management group to ensure the implementation of operational risk management activities in CIMB Preferred Segment group- Monitoring and reporting for the Risk Control Assessment (RCSA) in CIMB Preferred Segment Group- Identifying and analyzing operational risk in business process, including implementation of risk control- Reporting and escalating any possible issues to CIMB Preferred Segment Head- Responsible for the writing and documentation of Standard Operating Procedures (SOPs) for company divisions and applicable projects.- Developing and maintaining a good working relationship and smooth communication between Group member (Singapore, Malaysia, Thailand , Cambodia and any country member of CIMB Group) and other department and supportive of activities.- Organizing loyalty events for Preferred customers at Preferred Branch for branch activation- Responsible for sponsored events held outside Preferred Branch - Responsible to make standardize for the look and feel of Preferred Lounge- Monitoring account opening for Regional Preferred customer in Indonesia and also account opening of Preferred customers to other countries (Singapore, Malaysia, Thailand and Cambodia or any country member of CIMB Group) Vis mindre