Tanya Schaeffer

Experience

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  Centrix Financial

  Jul 2000 - Mar 2001

  Funder

  An indirect customize provider for auto loans and financial services Funder Processed incoming loan packages from the dealership by verifying the loan documents were in compliance with approvalsMaintained daily contact with dealers and credit unions over pending loans

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  Gateway Mazda

  Mar 2001 - Apr 2001

  Special Finance Assistant Manager

  Worked with creditors specializing in Special Finance Option available for the clients purchasing Pre-Owned Vehicles

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  United Auto Credit Corp

  May 2001 - Jun 2002

  Customer Service Representative

  An indirect lending source for consumer loans.; Answered phones, application data entryVerified employment, residence and incomeProcessed incoming loan packages from the dealership by verifying the loan documents were in compliance with approvalsHandled customer payments and provided customer coupon bookletsRan weekly and monthly reports on customer accounts Maintained up to date insurance records on all customer accounts

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  Aimbridge Lending Solutions

  Aug 2002 - Apr 2010

  Accounting/Office Specialist

  Entered vendor invoices and maintained timely and accurate disbursementsProcessed Expense Reports, adhering to the travel policy Performed month end journal entries Monitored and updated the Fixed Assets, Accrued Liabilities and Prepaid Expense accounts. Performed balance sheet and expense account analysis and reconciliationResearched and corrected errors in the general ledger accountsDesigned and Maintained Weekly Cost sheets to monitor the cumulative totals on expenses relating to the budget Annually processed W-9's and 1099'sPerformed research and preparation for year-end auditsOther DutiesProcessed Insurance Premiums and cancellations for Gap and Credit Life/Disability. Processed AR invoices as needed and collected and applied paymentsOther duties as assignedInsurance Specialist 2004-2005 Processed Insurance Premiums and cancellations far Gap and Credit Like/Disability. Provided vendor invoices for paymentsProcessed month statement for reconciliation and paymentCreated a procedural manual for the Insurance Product handling, both new premium remittance and the cancellation process Problem Resolution Specialist 2003-2004 Processed requests from lending institutions on loan agreement issues such as missing insurance forms, wrong APR's, missing titles, etc.Worked with credit unions, dealerships, customers and employees regarding the correction of resolutionsMaintained a detailed log of resolutions submitted Customer Service Representative 2002-2003 Processed incoming loan packages from the dealership by verifying the loan documents were in compliance with approvals Packaged loan documents and forwarded to the appropriate lendersMaintained daily contact with dealers and credit unions over pending loans Show less

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  Payless ShoeSource

  Sept 2010 - Aug 2011

  Sales Associate

  I love the opportunity to refine my customer service skills by being the first and last impression to their buying experience.

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  Dominion Auto Group

  Oct 2011 - Dec 2014

  Offered buyers fair vehicle financing and insurance opportunities as well as aftermarket products such as vehicle service contracts.Utilized the menu opportunity to increase revenue and profitability for the dealership as a whole. Processed all financial paperwork accurately, adhering to the lenders approvals, and federal, state and local requirements. Completing all the necessary documents and maintaining contact with the lenders during the funding process. Assisted the Sales Manager in obtaining items necessary to input into our Customer Retention Manager. Answered phone calls, internet leads and chat for the Sales Dept. Provided vehicle details, pricing and specials.

  • Finance & Insurance Manager

    Dec 2012 - Dec 2014

  • Sales Assistant/ Internet/BDC

    Oct 2011 - Dec 2012
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  Richmond Auto Auction

  Mar 2015 - Oct 2016

  Office Assistant

  I managed auction settlements by posting payments and charges daily. Sent out accurate monthly statements. Provided support to Office Manager and other staff, as needed. Front desk coverage and assistance as needed. Maintained contact with yard staff for returning vehicles. Assisted all customers with a positive experience. Signed up customers for Registration and Post Sale Inspections on Auction Days and following up with results.

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  ACHILLES FOOT ANKLE CENTER INC

  Nov 2016 - Jan 2018

  Outtake Coordinator/Collections

  Collects deposits towards Patient's High Deductibles, account balances. Reported any discrepancies to the Director of Finance Scheduled New patient appointments, follow up appointmentsField phone calls for patient questions regarding, prescriptions, home health care, appointments etc.

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  Lowe's Companies, Inc.

  Mar 2018 - now

  • Assistant Store Manager Operations

    Jun 2022 - now

  • Front End Supervisor

    Nov 2021 - May 2022

  • Department Manager, Hardware/Tools

    Jan 2019 - Oct 2021

  • Hardware/Tools Sales Associate

    Sept 2018 - Dec 2019

  • Garden Center Sales Associate

    Mar 2018 - Aug 2018