Ryan Bouley

Experience

• 

  Hy-Vee, Inc.

  Jun 2019 - Aug 2019

  Retail Management Intern

  • Trained in all areas of the business• Handled manager on duty functions in lieu of store leadership• Created a back-to-school lunchbox display tying in items from 4 different departments that lead to in store sales growth of 10% for that month

• 

  PT's Coffee Roasting Co.

  Aug 2019 - Oct 2019

  Barista

  • Provided prompt beverage service while adhering to all aspects of food safety• Interacted with and served 50-75 customers daily, instilling brand promise, and creating repeat clientele• Responsible for all store closing procedures• Trained a Barista for the Crossroads location on milk steaming, espresso basics, and latte art

• 

  Cerner Corporation

  Oct 2019 - Jun 2020

  • Utilized the Tech Portal to implement 595 changes for the Model Experience Reporting team• Utilized HFMA's website and Cerner Wiki's to create Best Practice guides that Cerner clients and stakeholders can use • Utilized Microsoft SQL Database to randomize patient PHI so Cerner can demonstrate what RevWorks can offer to future Clients• Utilized Python and Microsoft Visual Studio Code in completing Cerner projects• Responsible for validating and delivering weekly and monthly reports to three RevWorks Clients

  • Solution Strategy Coordinator

    May 2020 - Jun 2020

  • Business Apprentice

    Oct 2019 - May 2020
• 

  SS&C Technologies

  Jun 2020 - Jan 2021

  Associate Financial Operations Analyst

  • Utilized Sales Connect Universal Dealer to process 150 trades daily for SS&C clients, thus helping team hit SLA• Communicated with 30-50 clients or financial intermediary firms daily to validate mutual fund trades

• 

  Netsmart

  Jan 2021 - Apr 2022

  Solution Delivery Analyst

  • Prepared and performed system build, testing and conversion project tasks using the implementation methodology• Trained five teams of end user clients on system functionality and process flows within the assigned platform and area• Prepared and communicated status updates to appropriate client and Netsmart project team members• Supported client meetings, events and internal team initiatives• Reported solution status, risks, and issues to client and project leadership• Maintained client relationships and navigated through conflict and complex relationship situations to achieve business objectives• Updated hundreds of methodology documentation Show less

• 

  CVS Health

  Apr 2022 - now

  • Program owner of the Novo 360 Diabetes and Obesity program with estimated earnings of $3,000,000 and total program revenue of $21.5 million• Primary point of contact for all Novo 360 program inquiries; ranging from workflow, IT, or data analysis• Leverage Snowflake and Tableau to create and distributing weekly internal reporting, weekly external reporting, monthly reporting, and quarterly reporting that goes to an audience of 30+ individuals ranging from Analyst Level to Senior Vice Presidents as well as the drug manufacturer• Participate in B2B meetings to discuss Novo 360 performance as well as potential future Center of Excellence models• Facilitate weekly meetings with 5 the Retail Pharmacy Call Center team to discuss Novo 360 operational inquiries, IT issues, and demo new functionality for the 35 Call Center colleagues to leverage• Assist in updating training documentation and talk tracks that get leveraged by the Retail Pharmacy Call Center team • Facilitate weekly meetings with five PCC Product Support and two PCC Dev IT Partners to gather status updates and assist with incident resolution. Through this process I assisted with closing more than 20 ServiceNow incidents, and 5 Rally Defects for the PCC COE program Show less • Product owner of Patient Care Central, the telephonic outreach platform that Pharmacy colleagues leverage to deliver Patient Care opportunities to CVS patients• Assist cross-functional teams in creating net-new campaigns or editing existing campaign that run through Patient Care Central• Facilitate weekly meetings with five PCC Product Support and two PCC Dev IT Partners to gather status updates and assist with incident resolution. Through this process I assisted with closing more than 2,000 ServiceNow incidents, 100 ServiceNow Problem tickets, and 50 Rally Defects• Partner with store Help Desk team to update 50 Patient Care Central Knowledge Articles to ensure CVS Help Desk colleagues have the most up-to-date information when navigating Pharmacy team inquires• Owner of the PCC myPatientCare Team inbox. Responsible for answering District Leader and Regional Leader emails on Patient Care Central inquiries• Partner with five local Kansas City metro Pharmacy teams to assist with in-store validations of Defect resolution, and Post Production Validations of all PCC related project builds• Participated in five Product Development project builds and led two project builds throughout the agile lifecycle. Throughout the five projects, I wrote 30 capabilities, provided edits and approved 100 User Stories, and wrote 200 Test Cases • Pitched the idea of a Patient Care Central onboarding class, got it added to the onboarding curriculum, and lead a class of ~10 colleagues every 8 weeks• Leveraged my Patient Care Central IT relationships to create a document of all Patient Care Central opportunities and is leveraged by the CVS reporting team• Partnered with a reporting colleague from the Pharmacist Panel team to recreate and automate our PCC Reporting PowerPoint into a Tableau format. This dashboard is leveraged by 50 CVS Health colleagues ranging from Analyst level to Executive level Show less

  • Manager Rx Product Development

    Feb 2024 - now

  • Senior Analyst Rx Product Development

    Apr 2022 - Feb 2024