Munir Shaikh

Experience

• 

  IndiGo (InterGlobe Aviation Ltd)

  Jan 2020 - Jul 2020

  Ex: Airline Employee
• 

  Tech Mahindra

  Oct 2020 - Dec 2022

  • Associate Team Leader

    Mar 2022 - Dec 2022

  • Associate

    Oct 2020 - Mar 2022
• 

  Tech Mahindra Business Process Services

  Dec 2022 - Jul 2023

  Team Lead

  • People management and Team Building. • Ensure efficient execution and optimization of business processes.• Lead, train, and motivate teams to meet performance targets.• Implement quality measures, conduct audits, and provide feedback.• Analyze process-related data for trends and efficiency improvements.• Ensuring timely delivery of high-quality services to clients, meeting or exceeding service level agreements.• Prepare reports for senior management with performance metrics and recommendations.• Identifying areas for process improvements and implementing solutions.• Resolve operational issues and find solutions for client needs.• Conducting regular training sessions for team members to enhance their skills and knowledge.• Evaluate team members' performance through reviews, goal setting, and coaching.• Developing and maintaining strong client relationships • Ensure processes comply with regulations and manage associated risks.• Seek ways to enhance efficiency, reduce costs, and improve quality. Show less

• 

  MindSquare Technologies (India) Private Limited

  Oct 2023 - now

  Team Lead Operations