Hugo Berrocal Ruiz

Experience

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  L'Oréal

  Oct 2004 - Sept 2007

  Supply Chain Analyst

  At L'Oréal, I specialized in demand planning and product supply, forecasting purchases in line with stock policies and marketing budgets. I managed KPIs, including inventory efficiency, forecast accuracy, and unmet demand, while gaining expertise in import/export processes for international operations.

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  R. Berrocal SAC

  Sept 2007 - Sept 2016

  Operations Manager

  ➤ Operations Manager – Export Market (2007–2016)- Oversaw strategic supply chain management, including COMEX, logistics, and large-scale production planning of peruvian crafts for the retail and hospitality sector.- Led a cross-functional team of 15 employees and managed 25+ workshops across Lima and provinces.- Negotiated directly with international clients and represented the company at trade fairs (USA, Europe, Asia).- Optimized export and logistics processes, increasing efficiency and performance.➤ Operations Manager – Local Market (2012–2016)- Directed planning and deployment of large-scale productions projects of peruvian crafts for high-profile hospitality clients in Peru, including: - Starwood Hotels & Resorts: Palacio del Inka Cusco, Tambo del Inka Urubamba, The Westin Lima. - Marriott International: JW Marriott Lima, El Convento Cusco, Courtyard Miraflores. - Hilton Hotels & Resorts: Hilton Garden Inn Cusco, Hilton Lima Miraflores.- Delivered all projects on time, achieving a 20% cost reduction versus initial budgets Show less

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  Damm

  May 2017 - Jan 2019

  Supply Chain Planner

  - Oversaw planning for the group’s beer and water production plants, aligning supplier forecasts and ensuring seamless execution of new product launches.- Ensured daily production targets were met through close supplier management across Spain and Europe.- Redesigned the planning process with new IT tools, increasing efficiency by 50% and improving data accuracy.- Reduced supplier deliveries by 25% without affecting production schedules.- Enhanced supplier communication, reducing incidents by 20% and improving response times.- Optimized incident management with suppliers, enabling better tracking and performance monitoring. Show less

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  Glovo

  Oct 2019 - now

  Region: Argentina, Peru, Guatemala, Uruguay, Dominican Republic, Honduras, Costa Rica, Ecuador, Panamá.- Managed operations in 8 LATAM countries, scaling RTO coverage from 30% to 80% in one year and leading a team of 70 FTEs and 7 supervisors.- Achieved a 72% improvement in order validation time, boosting on-time delivery and meeting regional targets.- Managed strategy, performance, and costs for a 70 FTEs RTO Latam team, achieving annual savings of +$30k and led pandemic-driven reorganization for remote management.- Co-designed a regional strategy for managing city saturation, balancing order growth with user experience metrics.Moved to Spain to continue working for Glovo as Global Real Time Operations Project Manager. Show less

  • Global Control Center Strategic Project Manager

    Oct 2023 - now

  • Global Ops Control Center Manager

    Jul 2022 - Sept 2023

  • Global Real Time Operations Project Manager

    Apr 2021 - Jun 2022

  • Regional Real Time Operations Manager - LatAm

    Oct 2019 - Apr 2021