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Assel Khussainova

Assel Khussainova

Breakfast and snack cook

Followers of Assel Khussainova703 followers
location of Assel KhussainovaKazakhstan

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  • Timeline

  • About me

    Hotel Audit & Revenue Growth| Hospitality Service & Management Consultant| Helping Hotels Increase Profitability | Customer Experience & Communication Trainer

  • Education

    • Kostanai State University named after A. Baitursynov

      2004 - 2008
      Bachelor of Foreign Philology Linquistics (English and French languages)

    • Karaganda Economic University

      2008 - 2010
      Bachelor Finance

    • Toyota

      2010 - 2010
      Specialist Technician

    • Leeds University Business School

      2019 - 2020
      Master's degree Corporate Communications, Marketing and PR

    • INTO City, University of London

      2019 - 2019
      Pre-masters Research Methodology and Quantitative Methods

  • Experience

    • ICONA Resorts

      May 2007 - Sept 2007
      Breakfast and snack cook

    • Toyota Astana

      Aug 2008 - Jul 2011
      Customer Relationship Manager

    • EBRD

      May 2011 - May 2011
      Delegation assistant

    • Group of Companies "ARCADA"

      Jul 2011 - Oct 2012
      ASSISTANT CHAIRMAN OF THE BOARD OF DIRECTORS

    • Accor

      Oct 2013 - Nov 2023

      249 rooms, 7 conference rooms, restaurant, bar.

      • General Manager

        Sept 2021 - Nov 2023

      • Front Office Manager

        Jan 2017 - Sept 2021

      • Purchasing Manager

        Jul 2015 - Jan 2017

      • Administrative Manager, Pre-Opening period

        Oct 2013 - Jul 2015

    • Bright Network

      Jul 2020 - Jul 2020
      Business, Operations and Marketing Internship

    • Rixos Hotels

      Dec 2023 - Feb 2024
      Deputy General Manager

    • Projects

      Jul 2024 - now
      Independent Hospitality Consultant

      Conducting audits for hotelsTraining teams on customer experience and communication Developing strategies to improve service quality

  • Licenses & Certifications

    • KAIZEN

      Kaizen Center
      Aug 2020

    • General Manager Orientation

      Accor
      Sept 2021

    • Writing a Press Release

      LinkedIn
      May 2020
      View certificate certificate

    • SEO for Social Media

      LinkedIn
      May 2020
      View certificate certificate

    • Market Trends and How to Identify Them

      LinkedIn
      Oct 2019
      View certificate certificate

    • Trainings to trainers

      Accor
      Jan 2021

    • Using Thought Leadership for Customer Acquisition

      LinkedIn
      Oct 2019
      View certificate certificate

    • Writing a Compelling Blog Post

      LinkedIn
      Jun 2020
      View certificate certificate

    • HACCP Training

      TÜV AUSTRIA Group
      Jun 2023

    • Creating Marketing Objectives

      LinkedIn
      Oct 2019
      View certificate certificate

  • Honors & Awards

    • Awarded to Assel Khussainova
      Visit Astana certificate Kazakh Tourism, Astana Invest Dec 2022
    • Awarded to Assel Khussainova
      Туризм саласының үздігі/ The Best Professional at Hospitality Мәдениет және спорт министрлігі/ Ministry of Culture and Sport of Kazakhstan Sep 2022
    • Awarded to Assel Khussainova
      The Best Professional at Hospitality National Business Rating May 2022
    • Awarded to Assel Khussainova
      International Scholarship "Bolashaq" - Oct 2018
    • Awarded to Assel Khussainova
      The Best Employee of the year 2017 - Dec 2017
    • Awarded to Assel Khussainova
      Strategic Thinker Award -