Graham Houle

Experience

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  Alaska Mountaineering and Hiking

  Jan 2001 - Jan 2002

  Sales Representative, Equipment Technician

  Enjoyed close contact and relationships with customers.Successful and popular floor salesman of outdoor equipment. Engaged in cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policy.

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  The Alaska Railroad Corp

  Jan 2006 - Jan 2008

  Manager, Onboard Services

  Manager all season onboard staff (tour guides and onboard supervisors) and activites for 4-9 daily passenger trains that cover an area of 300 miles. Manage training programs and school business partnerships to gain new employees. Develop curriculum and Operational manuals for safety and smooth running of daily summer trains. Plan, and execute numerous special trains and charter trains for varying levels of customers needs and events.

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  The Alaska Railroad Corporation

  May 2009 - Sept 2009

  Onboard Guest Services Supervisor

  Supervised teams of onboard staff tasked with the safety and satisfaction of summer guests onboard the Alaska Railroad. Maintained standards of quality control, performance and daily duties for all employees. Responsible as the on-site Incident Coordinator in cases of emergency or incidents. Engaged daily with guests and other staff to ensure a safe and positive work environment was maintained.

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  ESS Support Services

  Apr 2010 - Aug 2011

  Department Head for a rotating staff of approximately 30, managing the quality control and procedures and providing janitorial and housekeeping services for 7 buildings and a 400+ bed camp. With a weekly rotating population of 1900 people. Responsible for the efficient operation of the project, contract compliance, compliance with corporate polices and procedures, compliance with governmental rules and regulations, and client, partner, and government liaison at the project level. Insure the safety of residents, personnel, and corporate and client assets. Responsible for the day to day operation of food and beverage operations onboard Alaska Railroad Passenger trains.

  • Department Head, Janitorial and Housekeeping

    Dec 2010 - Aug 2011

  • Manager

    Apr 2010 - Dec 2010
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  Nordstrom

  Oct 2011 - Sept 2012

  Sales Integration Department

  Drove store volume and enhanced customer experience through education, influence and coaching of sales associates to ensure the adoption of behaviors and processes in line with Nordstrom standards. Handled all customer concerns with orders, items, transactions, and any other issues with Nordstrom products, vendors and merchandise. Ensured security and privacy of customer information including education, compliance and disposition of issues with credit systems, purchasing history and other Nordstrom related experinces.Educated salespeople on processes, tools and technology initiatives to enhance the customer experience and drive profitable sales.Responsible for building positive team relationships throughout the store by actively participating in achieving department goals, reward programs and Flagship Store goals and customer satisfaction. Show less

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  Compass Group USA, Microsoft Account

  Jan 2013 - Oct 2016

  Quality Assurance Manager

  Provide tactical support to the unit level managers and chefs in food safety surveillance, implementation, and compliance of Quality Assurance Standards for Compass Accounts Serving Microsoft National Accounts. Develop and train Managers, Chef's and Staff on FDA food code, multi State Health Regulations and Compass Standards. Investigate and review any food concerns and issues from customer feedback. Continually monitor health and safety standards and processes, troubleshooting when necessary new menu's/food processes, in an ever changing culinary environment increasing the clients needs for cutting edge, healthy, sustainable food options. Show less

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  Compass Group USA

  Nov 2016 - now

  • Food Safety Manager

    Aug 2019 - now

  • Quality Assurance & Safety Manager

    Jan 2018 - now

  • Quality Assurance & Safety Manager

    Nov 2016 - Jan 2018