Rafid Rahman

Experience

• 

  Domino's

  Feb 2018 - Mar 2022

  • Manager

    Nov 2019 - Mar 2022

  • Delivery expert

    Feb 2018 - Nov 2019
• 

  SAGE Automation

  Jul 2019 - Oct 2019

  Intern
• 

  Westpac

  May 2021 - now

  Rotation 1: IT Business Analyst in Customer Engagement Technology • Collaborated with cross-functional teams to gather, analyze, and document business requirements, ensuring alignment with technical solutions. • Played a key role in the Spider Single Cash Queue project, enabling customers to perform cash servicing at any Westpac Group branch, regardless of the brand, enhancing customer convenience and operational efficiency. • Facilitated workshops and meetings with stakeholders to identify key business needs and translated them into actionable technical specifications. • Developed process flow diagrams, user stories, and business requirement documents to streamline communication between business and IT teams.Rotation 2 & 3: Data Scientist in Data Platforms • Developed machine learning models using the in-house solution Automata, including notable models like the External Refinance Model and Propensity to Buy Model. • Utilized SQL to create Eligible Population and Response Group codes for various machine learning models. • Collaborated with stakeholders to effectively communicate data science concepts and model outcomes, delivering showcases to ensure alignment and understanding across teams. • Built business-as-usual (BAU) solutions in Python, automating processes and optimizing workflows for data science operations. • Gained foundational knowledge in NLP techniques while exploring Generative AI (GenAI) concepts such as WhisperAI and BARD models. Show less

  • Analyst

    Sept 2024 - now

  • Technology Graduate (Rotational)

    Feb 2023 - Sept 2024

  • Service Desk Operator

    May 2021 - Feb 2023